Burger King — Restaurant in Ontario

This is long winded but needs to be said please read til end

I want to start off with saying how Disgusted we were with, management and workers here. All workers except for ONE and only ONE.

We are from our if town but frequent this BK when we are here starting around 6 months ago. And each and Everytime seems to be the exactly same guys working and 1 or 2 girls.

On this night April 20th at around 7pm we came in and waited to order in a line of about 3 people including us which took around 10 min. So we started to watch what was happening this one employee that one that we can not express enough deserves much better. Her name is Peace she did everything from front counter to packing food to whatever in the back while the other 4/5 guys at a snails pace watched her one even gave her trouble that there was customers at the front waiting to give an order .. not a SINGLE one helped her out til we were almost done and noticed she was on drive thru. And the only reason why because one of the guys hardly doing anything I believe went on break.... We normally take out food to go but stayed in this time. Glad we did.. we checked reviews of this location and there's many service complaints happening and discount offered... I don't want any discounts I'm honestly done with the amount of abuse I have been witnessing in work place mostly women and teens.. I'm going to start revealing every case I witness in hopes that us good people left on this earth will start standing up for each other.. again I expect this to fall on deaf ears and I want absolutely nothing from this company in return.. I will be back to check up and see how things are..

If your in this location guys and you see the nice lady that goes by Peace tell her she's doing great and is appreciated but people...

Let me paint you a picture for May of 2024. Gas is $1.70 a litre or thereabouts. You get a craving for not McDonalds. You think "hey, there's a burger king, I forgot they existed since they have so few locations" you drive in your car to the restaurant. You're greeted at the drive though with "We'll be with you in a moment" you think awesome, there's only one car in front of me with one single person in it. This will be quick. You're idling in the empty drive through line, looking at the empty parking lot. You have some time to kill apparently. After 12 minutes of not having your order taken, you start to realise you're about to spend $18 for a meal that used to cost $10, you spent $15 to get there, and you're adding to that fuel cost waiting to buy this food that frankly isn't worth it. It's not good enough for a 12 minute wait. Who knows how long it would have been after you ordered before you got your food. You're looking at 30 minutes the way things are going. You must have, like, pregnancy level cravings to endure this. So you decide "that competing business across the street seems to understand the definition of fast food, look at those cars flying out of the drive through. I said I didn't want it but I also don't want to wait another 18 minutes to get my overpriced slow food. Looks like they're getting my money again" and that's what you did. You got more food, for less money in 5 minutes flat. Sure, the pickles aren't the same, but the...

What a mess this location is. Watched the supervisor treat the customer in front of us like they were gonna steal their food because their debit didn't go through and they had to go to their car to get a different card. She very loudly and rudely kept telling the workers not putting anything on their tray because they hadn't paid, while you could tell the customer was visually embarrassed on how they were being treated. She then proceeded to be snippy with the next customer that asked about a toy (because they hadn't received one in their kids meal). I don't go to burger king everyday, but when I order anywhere else, they ask you questions related things your ordering.. I ordered a kids meal for my two year old, which they gave me a fountain pop cup for, so I asked "does it not come with an apple juice or orange juice" while jesturing towards the sign that clearly said that. Then the same supervisor snipped at me telling me that I never asked for it, to which I indicated she never asked...

We also were shocked to find this fairly new location of a family oriented fast food chain doesn't have a change table in either bathroom.

Rude Staff members (especially your supervisor) quickly ruin your reputation.....I will never return to...