Churrascaria Steakhouse & Takeout — Restaurant in Ontario

Firstly, the restaurant had a great atmosphere. The appetizer was delicious, we had the prosciutto flat bread. We noticed that all the tables around us were being served fresh buns and butter, we were not given or offered any, not sure if that was something that had to be asked for, but we didn't notice it on the menu. We came from Windsor to try it as we had heard good things and checked out the menu and reviews prior to coming. I already was set on getting the lobster and steak as I had seen the photo online and thought it looked delicious. I also looked over the menu prior to coming and that sounded great to me. The menu online stated it was a 3 ounce lobster tail with a New York steak. I was surprised to see a half a lobster arrive as my meal rather than the 3 ounce lobster tail I expected. My dining partner order the rack of ribs and the 6 ounce chicken, when the meal arrived my dining partner noticed a very long piece of hair on the ribs. We waited for the waitress to come back and showed her and she apologized and took the plate back to the kitchen saying another would be made. A few minutes later the new plate arrived, she said that the hair was a hair that had fallen off of the basting brush. I have never seen a basting brush with foot long bristles that curl but either way new ribs were provided. The chicken said it would be a 6 ounce piece of chicken. The chicken looked about 3 ounces and was very dry and thin. A small bite was tried and found to be too dry for their liking. However the ribs were fall off the bone delicious.

Back to my meal...the presentation was beautiful, but it being a half lobster rather than just a lobster tail threw me off. I wasn't sure if I should complain as I already felt sending back the ribs was enough of a complaint. But seeing how my meal was $64 on its own (I got my steak with goat cheese) I double checked the menu to make sure I wasn't expecting a 3 ounce lobster tail when it could have said something else. I double checked and it did in fact state 3 ounce lobster tail so I decided to say something. As the sight of seeing lobster eggs and having the brush them off of my lobster to eat it, (when I tried it as soon as it was bright to my table and brushing the eggs away it was cold, the green guck next to the eggs, the eggs and the lobster being cold completely made me loose my appetite. The steak was ok. I have had better in that aspect as well. I was still hungry as I did not want to eat my meal after the lobster being so unappetizing that I ordered a crème brûlée. The crème brûlée was delicious.

When I said something to the waitress I told the her we had came from Windsor to try it. I had been expecting a lobster tail. She advised that the in restaurant menu states 1/2 lobster and brought me over the menu to show me. That they had changed it but had not yet changed the online menu. I explained my choice was made prior to coming as I reviewed the menu in advance as I always like to make sure a place has something I like before I drive an hour to eat there. She apologized for the confusion and gave us the 2 drinks we had free. She said if we wanted to speak with the manager we could call on Tuesday when the manager would be in. I have to say I was quite disappointed in the overall experience. To give only 2 drinks free when finding a hair in one meal and false advertising on the other meal was far from satisfying. We could have stayed in Windsor and ate at red lobster and had a more satisfying experience. I wish we had as I feel the gas and time wasted for such a terrible experience was far from worth it. I wish I had better things to say. My hopes were high and I was very excited to try it out for myself seeing such rave reviews. Along with the awards the restaurant has had...

After hearing such great comments from friends and family and reading reviews we decided to enjoy dinner there on May 3/25. I’ll start by saying the environment was nice. We did have 2 large tables with a family birthday party beside us which was extremely loud, but they were having fun and it was entertaining. The real issue we have is first with our server. It was a young gentleman who really showed no interest in being there and we felt that from the time we sat down he wanted to rush us out. Our Reservation was for 7pm and the close at 8pm so we felt like we were an inconvenience . If they want to rush you out then they shouldn’t make 7pm reservations. The second issue with our server was when he did finally check in with us he didn’t follow through with our request which was a steak knife that took 15 minutes to arrive or return to us after he gave us the dessert menu. Oh yes he did return with the cheque. I guess we’re not getting desert. Finally the third issue. I ordered ribs and chicken breast. What I received was half burnt ribs and a preformed chicken breast that looked oddly familiar to the Burger King chicken breast. Not what I expected after hearing all the food reviews. The other meal was a fish dish which was under cooked. Well being polite Canadians and not wanting to tip the Apple cart on our anniversary dinner, we politely paid our bill and left a good tip for an unsatisfactory dining experience. I’m sure it was just an off day 🤷🏻.Good luck to future patrons and hope you have...

Had very disappointing service here yesterday. The food is typically great here for takeout, but this is the second time I've had bad service dining in. Will likely order the takeout again, but will not dine in.

Yesterday, we had a party of 8 adults and 1 child for brunch. To start, we had asked for a highchair when making reservations - no high chair on arrival so we asked when we were seated then still had to ask one more time.

Our server was not friendly (I understand that not everyone has a bubbly personality, but a smile would have been appreciated) The biggest issue was the large hair in one of our plates of food (it was absolutely not one of our own hairs, and we received no discount off the bill!)

On top of that, we had a couple plates of cold food (my omelette in particular), one of the plates had the wrong meat, and again, we had to ask multiple times for the same things: I had to catch the servers attention while he was walking by to ask for a coffee refill, and finally almost 10 minutes later he came by asking if anyone needed a coffee refill...?

So the combination of unfriendly service + hair in food + cold food + slow response time made for a negative experience overall.

They did however promptly replace the plate with the hair in it, and served the whole restaurant mimosas which is a nice gesture... They did also manage to bring out the child's food first which we asked for. That is the reason this rating is a 2...