Fat Bastard Burrito Co. — Restaurant in Ontario

Ordered a pick up meal of 3 burritos. I showed up 5 minutes after my pick up time and they still hadn't started my order. No comment or apology for not having even started it yet. So half way through one employee said they were "out of the veggies, is that okay?" As of I had some sort of a choice or say in the matter. The male employee came up to her quickly and spoke in a language I wouldn't understand but I assume it was something close to "why would you tell him, he probably wouldn't have noticed" .They then rushed through the order and cheapest out on the topping. So rude, so disappointing. For the expensive price I was very let down. I'm shocked to see all the 5 star reviews. Then I look at the reviewer and its the only one they've ever written. So disregard all the 5 star reviews as they are...

Wow, either this place has gone downhill recently or they had their D team working tonight. Terrible customer service. They didn't acknowledge my existence until I spoke up after waiting 17 minutes after I pre-ordered my burrito (pre-order was also 20 minutes later than the later estimated time). After 3 minutes of what looked like my order was packaged and placed on the line, I spoke up and it was in fact mine. Burrito was loose and wrapped poorly while also having the ingredients in the center cold. It sucks because my previous few visits were stellar a...

Ordered a burrito: rice was undercooked and stale, felt like crunching on small plastic beads throughout the course of eating. When ordering and preparing the food the staff seemed aloof and confused about what they were doing, had trouble understanding me. Seemed like they had good intentions but didn't deliver when it came to the food quality I'm used to at FBB. After eating and saying thanks to the staff as I walked out nobody acknowledged me at all even while being within earshot of me. Just a weird unpleasant...