The Saylor House Cafe and B&B — Restaurant in Ontario

Before I begin I wanted to mention the restaurant/cafe is located behind the Saylor House not inside! Meaning the front door of the Saylor House is locked and not able to be entered. If your looking to stay inside the house this place has a B&B available.

On with the review. I liked this place and the food was fabulous! Especially the B.A.T. I liked all the old tea cups around the place and the outside looked very nice and relaxing. Though at the moment the outside area is closed do to wasps and the amount of them. Which sucks but makes complete sense.

There was one thing that I found interesting about this place though... some of the customers that come here.

I realize the Saylor House Cafe has no control over this but the vibe is strange. Like SOME people that come here seem snobby and unkind. This wasn't everyone but for example one of the people working here were talking about how they get rude people coming here and just demanding things or expect unrealistic things from them. And honestly I feel bad for them. No one should have to deal with rude customers. Even though I know that it happens more then it should.

Or there was another person next to us complaining to the people with them about how breakfast wasn't on anymore and that they will only be ordering a drink and that they are disappointed. (Which by the way, being disappointed is valid but get on with your life)

Besides the customers, the servers are kind and lovely to be around! And they are doing such a...

Is this place under new management?

We used to love eating here but this most recent visit will be the last. Prices have raised and are now on par with many local fine dining restaurants but the food is on par w the takeaway counter at our local grocery store.

19$ salad… scoop of your choice of egg/chicken/canned tuna/salmon salad on field greens with a hint of shredded carrot and a few tiny cubes of cucumber. Slice of strawberry for garnish, and two round crackers on the side 😳 barely enough dressing (served on the side in a shallow ramekin that ‘might’ hold a pat of butter) to cover half the salad. Previous visits the salads were at a lower price as well as full of fruit, veg and nuts plus the scoop of protein.

$3 glass of lemonade was served in a small half pint glass and only filled halfway. Had to ask for more ice to stretch it into something. Nothing special, premade.

Chicken Sandwich was equally disappointing. Side of coleslaw was less than a 1/4 cup serving smeared out on the plate perhaps to appear more substantial. Again, nothing special to warrant the increase in pricing.

For the same price point do yourself a favor and go somewhere that values...

Very disappointed as I was so looking forward to ear here...seemed nice with the garden and kind service (at first) but after waiting over an hour for our breakfast, my Husband finally asked if we could just get a refund and cancel our order as we didn't know how much longer it was gonna take. We had asked 2x before and they kept saying "It's on the grill". We ordered pancakes and French toast so we knkw it doesn't take an hour to cook this on a grill. After an hour we still didn't receive our meal. When my Husband went to ask for a refund and the owner was rude and said "so does he want me to toss it?" ....no we want our food or if its gonna take longer we would like a refund and we will go somewhere else. Finally she brought the food out and the pancakes were under done.

So unfortunate when a place has so much potential to be great especially with something as simple as customer service and seeing this experience from the customer's perspective. We were not being unreasonable asking for a refund after...