Tim Hortons — Restaurant in Ontario

Wow!! I was at this location yesterday around 4:30 and I have never witnessed anything like this before in a Tim Hortons. I was standing in line to order with a couple other customers and all of a sudden a woman with blonde hair started screaming for an employee to help on the floor. The employee came to help promptly and the “manager” screamed at her again to go help somewhere else as the employee misunderstood where she needed help. After that, the manager was acting very aggressively to employees, she was slamming down receipts in front of a young employee, she was acting intimidating to the young and the old staff. Me, and the other customers in line noticed this and were absolutely shocked she was doing this. I asked one of the staff members what her name was in quiet because i’m sure they would be screamed at by her and her name was Diana. NO ONE should talk to anyone like that in a workplace. Not in front of customers, and not to young students who work there to gain work experience. It is absolutely absurd that Diana is allowed to be a manager at Tim Hortons, I know that people are hard to come by these days in work places but COME ON, you cannot be that desperate that she is a manager!! That woman is definitely not manager material, she creates a tense environment that is very apparent to customers. Tim Hortons, keep in mind that your role in society is partly giving a positive impression on the workforce to young employees as i’m sure your staff is mostly students. Please remove debris that ruin your environment...

Wow. I'm shocked. NEVER have I had such a bad experience at this Tim Hortons, but today was not the day for this employee to treat my financée so rudely. We came through the drive through and waited in a LONG line for ages. They have one lane open (as always). We finally make it to the speaker and my fiancée orders "a large iced coffee, made with milk, and can I please have it made with extra milk?" The employee says "okay so it's made with extra milk" he says "yes please, no cream" just trying to make sure he orders my coffee correctly. This employee says in the snarkiest tone imaginable "well I KNOWW you don't want cream I FIGURED THAT when you SAID MILK" at this point, I don't want the coffee. We waited this long, he was nothing but polite - and she is going to treat him like that for being concise? I shouted through the speaker from my side of the car emotional from this mistreatment "OKAAAAY (Mimicking her tone) HE'S trying to be CLEAR, you don't have to be bitchy!" Did she apologize when I called her out for how she treated us? No, she scoffed and yelled back at me. She was amazingly rude from start to finish - and when I finally told her she was being rude I will admit she brought the worst out of me. I've never yelled at an employee like that before today, but she was so, so rude to him. We drove out of the drive through and got nothing. I'm not sure I'll be coming back to this Tim Hortons, I'll just go to Simcoe or Tillsonburg if this is the standard for...

Asked for toasted cheese bagel waited almost 7 min. To be informed by another customer that it was at far side of restaurant @ other counter from which I did not place my order. Sally graciously apologized BUT when I checked the bagel discovered its barely toasted more like warmed up. I showed Sally and said could I plz have this toasted for real, its closer to just warmed up." She replied , sure so extra toasted my reply is "yes, but not burned like last time I was told to ask for extra toasted" problem is she took my bagel to the prep counter, I wait a little bit when I get the lady @ prep counter hold my bagel up in the air from behind prep counter in both hands and loudly proclaimed "this good/toasted enough". I was BEYOND appaled and embarrassed to have the entire restaurant looking back and forth at me and the STILL not toasted bagel. I told Sally I do not want my bagel anymore and that was entirely rude. Left is only out 3 + bucks for bagel. Sigh, better luck...