Tim Hortons — Restaurant in Ontario

Really disappointing service at this location today. The person at the drive-thru was unfriendly and unprofessional. First, my order was taken incorrectly, and when I pointed it out, I was told to drive back through the drive-thru again instead of being helped on the spot.

People are often rushing to work in the morning and look forward to starting the day with a properly brewed coffee — not wasting extra time because of someone else’s mistake. What made it worse was the rude attitude instead of a simple apology for the error.

This kind of experience is frustrating and leaves a negative impression. I hope management takes this seriously and addresses both the service quality and the attitude at...

Originally I had nothing but good to say about this place was always warm and welcoming fun team barely any corrections now the new staff is horrible the new window blond girl is absolutely rude and has an attitude especially when I’m being all upbeat and friendly, whoever they have hired on afternoons should be fired and we’re seriously contemplating if we even want to continue being customers our tea and coffee always smell of perfumes, lotions and colognes so strong we can’t drink it and when we try we end up pouring it out or having to change containers (if that even works depends on the scent) I thought no scents were allowed afternoon staff is horrid...

Waited at the order desk for about five minutes before someone decided to take my order. Three or four staffers wandering around behind the desk and practically nobody in the store competing for service. The coffee was lukewarm at best, the service was surly and the four donuts, while reasonably fresh, were the worst I've had in 40 years of T/H. It is no wonder that I'd rather make a thermos of coffee at home and buy a bunch of powder sugar donuts at the grocery store. Tim Hortons is a waste of time and more expensive than it's worth. There's little point in posting the generic, faux-concerned "please call us" message....