The Moonroom — Restaurant in Ottawa

I came here for the first time last night because the food looked unique and so did the drinks. When I arrived everyone was super friendly and I love the patio! The server was extremely helpful and knew her stuff! The drinks were interesting and delicious and so was the food. I tipped very well due to the fact I really enjoyed my experience. When my friend and I were leaving I told her I would definitely be coming back and telling my friends about this place!. On the way out is when everything went SOUTH. I used the handsanitiser on the way out and then saw a basket of disposable masks. I reached for one not realizing they cost money because I guess I had missed the sign if there was one. The women behind the bar said "those arent for free" I immediately said sorry I didnt know and put it back. She then said aggressively "well now that you touched it it cant be used" so I then said oh so do i take it now? She said yes pay 2 dollars. I was literally bafffled at how she was speaking to me. I again said sorry for touching It and she just kept repeating "pay us 2 dollars" It was clearly a mistake me touching the mask not realzing there was a fee...apologized only for her to treat me like some bum off the street. Tell the red headed girl behing the bar she should not be in this industry and she is making you loose good paying customers who love to eat out! What a shame and horrible end to a very good evening out.Time away from my two kids and I get spoken to how she...

Last year it was awesome, but unfortunately I cannot say the same about our last visit. Basically we got a drink we didn't like and returned it without really drinking it, were told it was our fault for ordering it and were still charged for it... read more details below. The ambience is still great but after we sat down it went downhill. We were browsing drinks but then also asked for the food menu, we were told that we get it after we order the drinks. Then we ordered drinks and while waiting we asked again for the food menu, again, we were told that we can look but the order will be taken after the drinks arrive. (It is basically their policy that drinks sometimes take longer so you won't end up with food first. The whole situation was just weird and very unpleasantly answered when we asked.) Then we ended up with a cocktail that was not good, it was a sour drink topped with egg white, which we usually really like but in this case the smell of the whites was overpowering the whole drink. After mentioning it to our person, the drink was taken away and we were told that is basically our fault, because the drink is exactly what it says on the menu and we were also told that if we want another cocktail, it will take long time but if we want beer, that will be quick. The way it was handled it was just weirdly rude. In the end we were charged for the whole cocktail, it was the first time we did not leave a...

The ambience will literally transport you, it's so moody and cozy, like being in a blanket fort on vacation. That being said, in the summer, with all the candles inside and little ventilation, it was deliriously hot. The service was almost non-existent until we asked for help multiple times just to been initially seen. When we were seen the staff were very pleasant and apologetic. We had asked for the first available spot on the patio while waiting inside but watched as 3-4 other new arrivals got sat outside and we were forgotten about again (we never got to go outside). It seemed chaotic (maybe understaffed or way too small of a space for the volume of people). There were 5 people behind a tiny bar at one time literally climbing on the countertops to get around each other - it was actually wild. The drink prices are insane. I'm a bartender/mixologist and none of the ingredients warrant that price gauging. The biggest issue for me is the lack of variety in the drink bases. Everything is citrus based. As someone who doesn't like citrus, there was nothing creamy/floral/nutty/tropical, etc for me. Everything is with lime/lemon/orange juice and sour/bitter pretty much. In conclusion, I think it's overrated but the atmosphere was esthetic, intimate, and cozy. The staff seemed friendly. White guy there with cornrows is a bit in poor taste but he was...