6am I roll up. Order a iced French vanilla latte. Get to the window, pay and get handed a hot drink ( I’m assuming it’s a hot French vanilla ) I advised the counter help that I ordered an iced French vanilla Latte She rolls her eyes and heads back to make my ordered drink while talking on her headset.
A lady wearing no uniform other than a hat, with a blue flamed hoodie comes to the window with my drink and says “YOU DIDN’T ORDER A ICED, and I have to charge you more.” I said I did order an iced vanilla latte… She slammed the window in my face aggressively enough to have them re open while saying. You get nothing, i know what you ordered and it was a hot latte. She then goes and tells the other workers of her heroism as I knock on the window because I did already pay for my drink. . . That I have yet to receive
0-100 way to quickly.
Who ever owns this location.. You need better staff. Also if your staff doesn’t wear the respected uniform chances are they don’t respect your business or the customers attending...
   Read moreThe young girl with braces working at 710 am at the drive thru window was miserable. I asked her a question about the app not working amd she just nodded. I asked her another question and she shook her head. Then she handed me a cold brew drink with no cream when i asked for light cream so I said it was supposed to have cream and she just took it from me without saying anything and went to fix it. She didn't fill it up all the way when she handed it back I asked if I could have it filled to the top and she took it again and im 98% sure she filled it with water. It had no ice and tasted like water. I threw it out and wasted my money. This is my first time at this location I definitely won't come back. I'll go to salisbury like usualy because they are amazing there. Edit: added an extra two star because when I went back the supervisor was very nice and tried to...
   Read moreWe love Tim Horton’s when visiting Canada. Today’s stop was less than enjoyable. The menu screen moves quickly. So when I asked for 2 coffees the lady barked at me “what kind and what size”. Her tone took me by surprise so I said, “can you give me just a minute to try to read the menu” I backed away and waited as the screens continued to scroll. I returned to place my order with the obviously annoyed cashier who was appalled that I now wanted an iced coffee and a hot coffee. Again, what kind and size?! So I answered her and she continued to look very annoyed and mumbled about not being able to even find the hazelnut button. Never smiled, never said thank you or any other pleasantries. My husband who is always happy said she thank you and she must glared. We will return to Tim Hortons but I won’t be at...
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