Tim Hortons — Restaurant in Plympton-Wyoming

Nope... avoid this location. Dissapointed every time.

We don't come to this location often but every single time we do, (mostly after 1pm) they screw up our order and there seems to be no concern about it when we come back through the drive thru to bring it to their attention..Im very dissapointed. I dont like to give bad reviews.. Such bad customer service..I felt very uncomfortable today eating the corrected order after the employee shoved it out the window at us saying nothing and refusing to even look at us! Management SERIOUSLY needs to address this NOW.. We can't be the only ones! I don't want to feel I need to be diligently checking our bags before we leave every time etc. I understand mistakes happen but AT LEAST train staff on how to explain and rectify the situation... otherwise find new staff...

I stopped by with my husband for a quick coffee break on our way to USA. I typically have good experiences at Tim Hortons. My experience here was bad. The staff was slow and incompetent. The ‘order here’ line was unusually backed up. They would take 1 order, cook the sandwich, make coffee, complete the order it and then take the next order. There were at least 4 staff members and no division

Additionally, they gave us only 1 of the 2 sandwiches that we ordered. We checked our bag before leaving and complained. Their response was quite defensive on being told that they didn’t give us everything that we paid for. This kinda thing happens and could simply be resolved by saying “oh I’ll take a look”. No point in being defensive...

I rarely give 5 stars since there's always room for improvement but:

Always gets my order correct (relevant since this is not the case with a good majority of locations, staff is friendly and competent, they always faithfully have decaffeinated coffee brewed whereas my "regular" location (as well as others) I either have to wait and circle around 5+ minutes later via drive-thru or argue that I'm happy to wait and no I don't want and can't have something else...just what I ordered thanks. I have driven a decent ways out of my way to get a good cup of coffee without hassle and friendly service to this location. Recently an older gentleman has been on the later shift and he's a great addition...