L'Œufrier (Pont-Rouge) — Restaurant in Pont-Rouge

Probably worst dining experience i’ve ever had in a restaurant ever. Girl who seated us let us know food time wait would be about 30 mins. That’s fine and as i can understand what it’s like to be busy sometimes. Proceeded to wait close to an hour for a grilled cheese and poutine. Came barely warm, waiter went to 2 different tables with our food before I called him over. Put the plate down and had to stop the sandwich from falling off the plate and onto my lap. Asked for an upgrade fries with my meal, didn’t arrive either. My french isn’t the best but i was clear to point at everything on the menu. Proceeded to watch the same girl who seated us stuff her mouth with some food at the coffee station and lick her fingers 😭. Followed by rubbing her hands back into a service cloth. What looked like vomit in the bathroom sink! Didn’t want to stay around to find out. The Waiter came to check the table and ask if everything was okay, but after seeing the filth of the cook that came up to talk with one of the staff I decided i’d be safer staying...

Where to start. Ordered a smoothie and they brought out a smaller glass than every other smoothie glass in the whole restaurant. Asked them why and if there was less and they said that there was less and that all the glasses were dirty but they kept brining out other drinks in the regular glasses. They brought out another smoothie which was the correct smoothie that I asked for. The first smoothie I ordered wasn’t even the one I actually ordered. We asked for waters 3 separate times and never received any water at all. And then we get our food. Cold and the potatoes are way overdone and hard to eat. As well I got a breakfast bowl and had a long piece of plastic in it. We never got asked how our food was through the whole meal until the very end when paying. Would not recommend this place and will not be going back. The manager was nice enough to give discounts and...

Always difficult to get a coffee. Once, our food arrived before we even got one. I've seen people go take coffee themselves too...

EDIT: Not sure if they saw this but we've gone 3-4 more times since I posted this review and we've got coffee and refills everytime! Way to go team! Good work adjusting and making changes to better the experience!

The food is great and the price is good/fair. The ambience is a comfortable setting too. We love having a breakfast place in town but I think the service needs to step up a bit. Coffee or water should come shortly after being seated and should be refilled constantly...