Tim Hortons — Restaurant in Port Colborne

I’m honestly beyond annoyed right now. I went out of my way to stop at Tim Hortons and ordered something ridiculously simple — a Simply Sausage. The name says it all. I didn’t ask for fancy. I didn’t ask for egg. I didn’t even ask for cheese. I wanted exactly what was advertised: sausage. That’s it. Instead, what do I get? A sandwich with egg slapped in it like nobody bothered to read the order.

How hard is it to follow basic instructions? It’s not rocket science. If I wanted egg, I would’ve said so. But I didn’t. So not only did I pay for something I didn’t ask for, I also didn’t even get what I actually wanted. And by the time I noticed, I was already on the road — so now I’m stuck with a gross, soggy breakfast that I’m not eating.

This kind of careless service is exactly why people stop going to places. It shows a complete lack of attention and respect for customers. It’s not even about the money — it’s the principle. If you’re going to offer a specific menu item, train your staff to actually read what’s ordered and make it right.

Do better. Because this...

I had a very disappointing experience at this location. I come here every single day, at least once or twice, and have always been a loyal customer. This morning, I went through the drive-thru and ordered a coffee and bagel. When I pulled up to the window, I realized I had forgotten my wallet. I politely explained to the staff member that I would be back shortly to pay and pick up my order.

Before I could even finish, the manager came to the window and spoke to me very rudely, as if I was asking for free food — which I never did. I clearly said I would be coming back with my wallet. The way the situation was handled was unprofessional, unnecessary, and very disappointing, especially considering how often I support this location.

I understand mistakes happen, but treating a loyal, paying customer with disrespect is unacceptable. I hope management addresses this issue and improves their...

Update on August 27th 2022.

This Tim Hortons location is the best and it stands out over any other location thay i have visited all over Ontario. Always very clean and well maintained.

I haven't seen a Tim Hortons so well stocked like this one. This Tim Hortons location always have all my favorite donuts and timbits available. Even the ones that you can't get anywhere else.

They serve the croissants and the donuts in a individual box instead of a bag.... this is amazing. This way the topping will not stick to the bag.... very thoughtful.

The beverages and food tasted amazing.

Fully recommended 😉😁😎🤟🏻🇨🇦🍁

Kudos to the Management and staff members 👏🏻 😉😁😎.

I wish at least one of the Tim's in Guelph would be at good...