Good Chef — Restaurant in Prince George

Subject: Concern Regarding Decline in Service and Quality at Good Chef

Dear Good Chef Management,

I have been a loyal customer for several years, but unfortunately, over the past year, the quality of both the food and service has significantly declined. After much consideration, I’ve changed my review from 5 stars to 1, and I regret to inform you that I will no longer be recommending or supporting your restaurant.

Several issues have contributed to this decision:

Food Quality:

The honey garlic pork is dry and lacks the typical sauce, with only a negligible amount present. The chow mein portion in the combo is very small. The deep-fried shrimp is unseasoned, soggy, and no longer comes with the sweet and sour dipping sauce or lemon wedges, which were previously included. The beef chop suey is served without any sauce, leaving the vegetables dry, although the beef portion is adequate. The bubble tea has been consistently flavorless, and despite paying for extra pearls or jellies, the portions are minimal and often not provided. On multiple occasions, California rolls have been served with extra wasabi, despite requests for no wasabi, which compromises the meal.

Order Accuracy and Fulfillment:

There have been multiple instances of incomplete orders, especially when ordering both Chinese and Japanese dishes. Even after confirming the entire order, we’ve only received the Chinese portion, with items like lemon sauce missing, despite having been paid for. This has led us to stop ordering Japanese items altogether, as they frequently go missing or are incorrect.

Customer Service:

I have been ordering through your website (which, as per your previous response, is linked to Skip) to maintain a written record of my orders due to frequent errors in previous orders. Unfortunately, there has been no effort to address or rectify these issues. I’ve never been offered a refund, credit, or even an apology for missing or incorrect items. When raising these concerns, the responses have been dismissive, and suggested solutions have been followed through with no action. The decline in service and food quality is deeply disappointing, as I have been a regular customer for years. I sincerely hope that you will take these concerns seriously and make improvements to restore the experience I once enjoyed at Good Chef.

Thank you for your attention to...

I really love good chef & have been dining and ordering from there fairly consistently since September when I discovered it. The food has always been great, however the last time I ordered and spent around $65, the food was not good at all, very bland and the vegetables were soggy to put it nicely. Essentially it was very much different from the usual good food I get from here and it was very telling. I know restaurants have their good and bad days and this is the first bad experience I had with them, however their mediation attempts was very poor. I was offered 10% compensation, on my next order, I’m easily able to get 10% off whatever meal from them if I just ordered online for takeout. I was willing to drop off the food as nobody ate it at all but it’s not even worth it anymore. Restaurants need to take initiatives on customer retention. I really really love good chef & I’ve recommended over 10 different customers to them for both dining in and takeouts. Their food is really nice when they make it well and is very much worth a try. However, this poor experience has made me officially sign out from them, which is unfortunate because PG is a small town and it’s hard having...

I dont know how this place is in business. They got my take out order wrong. And when I brought the food back to ask for a refund, they told me they couldn't. I asked why and they said they "didn't know" how to, so I asked if i could just have a cash refund. they said they dont have cash, and they also now don't do refunds. So i asked to speak to the owner as they said only they could do it. But the owner was not there, and they wouldn't contact them. I asked them again for a refund, because I dont believe that not a single person in that restaurant doesn't know how to. You simply can't run a restaurant and not know how to do a refund. The staff (especially the old lady) got extremely frustrated and started speaking angrily in a different language. Then a lady said just give her the refund, and the frustrated old lady opened the cash register and threw my money at me and told me "don't come back!!" I looked at her, and asked if thats what she really said. And she wouldn't look at me. Don't ever go here unless you want bad service, mediocre food, and to be treated...