Ordered a latte and a gluten free cookie that was clearing stated gluten free. My husband is Celiac and it is buyer beware but many coffee shops have been very successful with gluten free products and training for cross contamination procedures. After eating the cookie my husband had an acute celiac attack and as you may think, it’s not great. We understand it isn’t always a given when buying food items, that he will be safe but with labelling we take on that risk. However, this is the issue I have and the reason for the review. I called the shop to let them know that there could be a cross contamination with that batch, for them to pull the cookies batch off the shelf. I was directed to the main coffee shop to talk to a more senior/manager person and when I asked for that the person on the phone said I could tell her and she will then see if it needs to involved the manager. I did explain the situation and she was very apologetic but I really wanted to get the point across that the batch of peanut butter cookies sitting at Hill Ave shop are contaminated and they should consider removing them. I got the statements that they do make it gluten free but cannot guarantee 💯 GF. Again this I know but wanted to inform them that a small batch at Hill are contaminated and I didn’t want another person with Celiac take the risk. The cookies right now are not safe, stay away. Other then that the experience and service at the time of the order was wonderful. The rating is do to the fact that I don’t think they will pull the batch off cookies...
Read moreFire your baker. I come to the Hill street location regularly but only out of convenience. If something better opened up nearby I'd never go back. The staff are great. They save the place from being completely horrible. There are one or two of them who insist on playing HORRIBLE shrieky 1990s ballads on the store sound system. The coffee is good. The food is DISAPPOINTING. Muffins that are basically cupcakes. Cookies and squares past their freshness dates but disgused in plastic and looking completely unappealing as anything displayed in plastic does. The cinnamon roles have no flavour. The sandwhiches are full of shredded cheese so it can't be removed. If the owners of Naked Bean could get their heads out of their bottoms I'd be...
Read moreI love the food here, especially the breakfast wraps. I do have to give it a 4 for now because I've noticed recently that their oven is not cooking the inside, and it is still very cold on the inside—some parts still frozen—but the outside is nice and warm and a perfect golden brown. The coffees and all their drinks are amazing, as is the service. Everyone is always super nice and welcoming. I love the location and the design. I love that they have posters showing recent local events; they also have beautiful artwork that you can buy if interested. My only complaint is the size; it's pretty small, so when it's busy, it feels extra busy and loud. Overall, this is amazing, and I highly recommend it to anyone...
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