Tim Hortons — Restaurant in Richelieu

I ordered using the mobile application, when arriving, the order not ready, the stuff doesn’t know how to check for order online. I had to wait 30 minutes for a the bagel and I had to do the line and wait another minutes to talk to another person who didn’t know how to check the order online at the reception. Finally she asked for help but everyone ignored her. Finally after some minutes someone come to help her and they didn’t found the order ( even the order disappear after waiting lot of time ). It took me more than 30 minutes to get simple order ( bagel & cofee ) that I ordered online using the application to avoid waiting, but finding my self in confusion and lost more time.

The very worst service I ever had in tim Horton location. People there give t’you the impression that just...

Honestly, it’s disgusting theirs Gunk and ants on the floor and magalia or whatever her name his was genuinely rude and unprofessional. She was swearing near my children until a young man told her to stop . Frankly the manager clearly doesn’t understand a health code is, I’ve seen her walk around the store with no shoes and socks. I wanted to this store a chance but the food wasn’t much better , I’ve found hair in my wrap and my bagel. Truly disgusting and should be shut...

I have noticed over the past nine months, that the staff seen either inexperienced or there's not enough at the on onroute locations on the 401. The wait times for food and coffee is ridiculous. Even if I preorder my pre-order number does not match the number that shows up in the register. This problem has happened several times in the last 2 weeks there's definitely a problem with pre-ordering and having your numbers match the order that is served...