Ordered while I was at the office today: 3 sushi rolls and asked to include the free roll. Went to pick up on my way home: after they had put all 4 rolls in the bag, and they asked for the coupon, I told them the coupon was home so I didn't have it. They removed the roll from the bag and argued with me that it was mandatory to have the coupon.
I wish they had told me when I placed the order! They could ave offered for me to pay the "free roll" but they never did. Instead they were shouting at me that it was my fault for not knowing the coupon was mandatory. I even suggested going back with the coupon as I very often order there.... Well now: I won't go back !!
(Note: I had a similar order placed 2 weeks ago with a different roll and they never asked for a coupon, suddenly today they have a new process)
Yuzu Sushi or Sakura sushi in Saint-Bruno are much...
Read moreOrdered off their online website and inputed modifications on some item's on the correct items . However arrived at the store and the modifications were on the incorrect items and when informing them presented me with their receipt however on the online basket showed it was on the correct items. Staff then proceeded to blame me for not follow uo with them . When the fault seemed to be due to the information transmitted from their online platform to their shop. First time this has happened where they blamed the customer for not following up when the error was due to their own information transmission between website order and restaurant. HIGHLY recommend to go in store for order or else the staff will blame you for not following up on your own order and keeping...
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