worst service I received ever. the lady there did not observe the order placed online and gave me attitude. ended up asking for my money back and will never go there again.
the way customers are treated definitely needs improvement. at least for St Eustache location.
I cannot comment on the quality of the food, since I lost my appetite
After the owner's reply: is her attitude acceptable? you make it sound that I had no reason to be upset. dissapointing you accept this kind of behavior from your employees. I even mentioned that I don't mind waiting and she tapped the machine. I only reproduce her action saying this is not the way to talk to anybody, even...
   Read moreAlex helped us greatly by explaining the menu. Also when you come in, you can smell all the aromatics. As for food, my wife loved her butter chicken bowl, I took the spicebros bowl and I wasn't impressed. It's fragrant, the sauces are good and aromatic but the chicken, potatoes and basmati rice had a dry texture from pre-preparation. Don't get me wrong, it's a fast food franchise and I understand why they do this quick. The portions are generous and for the price, it's hard to beat. To finish, the samosas, naan bread, mango lassi and curry cookies were delicious. I would come back to try something else for sure. Food : 7/10 Service : 12/10 Value for the...
   Read moreStaff is lost and alone. One person serving take 30 mins to get a cold plate. The owners don't care with what I see. Too bad this franchise is not run like others.
On top of the rude response from the owner. No wonder why it won't get better. I wasn't even the people that they are responding about. I just saw what happened and have gone to many spice bros before. I give honest opinion. Maybe you should take it and get better instead of justifying your incompetence to run a good restaurant. Since you like looking at your cameras than look hood. I was the person after the couple your talking about. Shame on you and your shifty...
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