Bubbly Cup — Restaurant in Saint John

Edit/update: calling me out on your most recent Instagram post is unprofessional and disappointing. I may have been willing to bump up my review to a 3 star, after reading your response about this being a new business with new employees and given I enjoyed the mango drink but after being shamed for expressing my opinion on the flavour of the strawberry drink (which trust me, was not a typical strawberry milk tea flavour), it further adds to my disappointment. My review was constructive and in no way did I say that I expect your workers to be “machines” (as indicated on your Instagram post).I completely understand being busy during a peak holiday but over 30 minutes for 2 drinks with no apology for the wait time and no indication to customers of how long the wait is, is what I was indicating caused my frustration. I am visiting from out of province and had no clue this business was new or that your staff members were “new”. I was merely expressing what I observed with your employees not working as efficiently as someone would expect. I can and will give grace to new employees, absolutely no issues there, but communicating wait times to customers and showing empathy for long wait times is standard customer service. In addition, you saying “one topping is included” doesn’t change the fact that it is unclear if it includes whatever is shown in the picture or if you also get a secondary topping outside of what is offered in the photo. I was asked what I wanted in it…I wasn’t sure if this meant extra sugar, less sugar, additional items added etc. This is where your staff members could have recognized the customer was unclear and could have clarified, rather than saying “it’s just a picture”. I provided positive feedback on the incredible aesthetic of the restaurant and the delicious taste of the mango drink…my review was not all constructive and also included what I enjoyed about the restaurant, so I don’t think this review or any other constructive review warrants being called out on social media. Your Instagram post says you welcome constructive feedback but then you call me out and basically indicate in your Instagram post that I’m “unkind” for sharing my experience and for my review, when in reality I was merely sharing this feedback so you know how to improve customer experience on future busy days.

I was looking forward to trying this place but unfortunately was disappointed by a number of things. Let me start by saying I have tried bubble tea all over the World - it is one of my favourite things to try when I am traveling. I ordered two drinks for just over $20 (strawberry milk bubble tea and a graham mango bubble tea). When I ordered the mango drink, the staff member asked me what I wanted in it. I told him to make it exactly like the picture and he said that it was just a picture and asked again what I wanted in it. I then asked him what he meant because I just wanted him to make it exactly as it usually comes. He then asked me again to pick what I wanted in it, so I told him to do the brown sugar boba because I was so confused why he couldn’t make it the way it normally comes. Then, I was given a beeper with a number on it and told to wait. 22 minutes later I went in and asked how much longer and was told I was only two orders away. Finally, after 30 minutes, I received my drinks. It was Canada Day, so I understand things being busier but watching their staff, they need to be more efficient. I was hoping the wait time and price of the drinks would be redeemed by the flavour. Unfortunately, the strawberry milk tea was the worst bubble tea I’ve ever had, including the taste and texture of the tapioca. If I wasn’t with my baby, I would have gone back in and told them but I couldn’t wait any longer. I have never once poured out a bubble tea but there is a first time for everything and this unfortunately was the time. The only reason why I am giving them a rating of 2 stars is because the store is very aesthetic and the mango graham bubble tea was fantastic. The brown sugar boba was...

If you're searching for a charming spot to satisfy your boba cravings, look no further than The bubbly Cup! Tucked away on a bustling street, this cute boba cafe is a true gem that combines delightful drinks with an inviting atmosphere.

As soon as you step inside, you're welcomed by a vibrant and whimsical decor, featuring pastel colors, neon signs with floral arrangements and wall art that perfectly captures the essence of a bubble tea cafe. The cozy seating arrangements invite you to settle in and enjoy your drink, whether alone or with friends.

The menu is extensive, offering a wide variety of bubble tea flavors, from classic milk teas to fruity concoctions and unique seasonal specials. I decided to try the Very Strawberry Fruit Tea with strawberry popping boba, and it was a fantastic choice!

They also have a selection of snacks, and I couldn't resist ordering their blueberry danish. Flakey and flavorful, it paired wonderfully with my drink and made for a perfect complement to the sweetness of the boba.

The staff at The Bubbly Cup are friendly and enthusiastic, always ready to help you choose the perfect drink. Their passion for bubble tea truly shines through in their recommendations.

Overall, The Bubbly Cup is a must-visit for boba lovers and anyone looking for a cute cafe to unwind. With its delicious drinks, tasty snacks, and cheerful ambiance, it’s a place that will keep you coming back for more. Don’t miss out—this cafe is a bubble...

Me and my husband stopped here after getting a bite to eat down the road when we walked up to the cash what I believed to be the manager or supervisor that day was talking to one of the staff members and she was asking about when to take her 30min break the manager seemed frustrated and we could tell he was not happy that he had to give his employee a 30-minute break that she was entitled to my husband had some leftovers in hand from the previous restaurant we were just at and when the manager was done telling the employee to take her break he turned to my husband and lashed out and said you're not allowed to have outside food or drink in here or even on the patio in a very rude tone my husband then calmly said well can I still order I'm taking my drink to go the manager then replied well yeah the bubble tea was good but the staff especially the manager or supervisor that day was not very pleasant or friendly to deal with when we were ordering from the staff that manager was peering over her shoulder the whole time it seemed like a very uncomfortable place to work and even the girl who was taking our order seemed very nervous and uncomfortable from...