Amir — Restaurant in Saint-Lazare

Absolutely no personality behind the counter. Very serious people. My wife and I decided to order for take out New Year's Eve with the kids and on my way to pick up the food, my wife said don't forget your first responders card you get 10% off your food order. I never do this and i always just tip for food. i had called in the order at 4pm for a 6pm pick up. As I enter the store, I mention I have a card for the 10% discount offered from their website. The guy behind the counter starts shaking his head at me saying he knows nothing about it. I said maybe you should go have a look on your website. He answers back to me that he wouldn't do that and that I wouldn't get a discount because he knows nothing about it. I thought for a second of leaving, but I decided to pay for the food and show some gratitude and give them a 15% tip like I always do. Then I asked him for his name, he wouldn't give it to me and then I let him have it verbally and told him exactly how I felt about him and his attitude. I have been going to Amir for years and I like the food, but after this experience never again. They were closed and insulted about even trying to understand what their own website offers. very...

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Yesterday's review Ordered yesterday, after repeating order twice, it arrived all wrong and cold right after I asked it to be hot, it also arrived with hardly any meat, at 25$ a plate, no thanks, not the first time its been bad, please do better

Today Here is a follow up to my review I want to say I am impressed with the owners proactive follow up of my review After reaching out to me and asking in detail what my experience was he was more than concerned followed up with his staff and got back to me, I have to say that it is much appreciated and I am impressed I would like to change my review to a five star review for his customer service and The fact that he cares enough about his customers to follow up Thank you Ali we will...

Got it delivered to my house with the promise they would take 45m MAXIMUM. When the food arrived it had been 75m and the food was cold and the pita bread was soggy. So, I then proceeded to call amir and explain to them the situation and asked politely for a credit of some sort to make up for the lateness, coldness and sogginess of the food. The man on the phone started to argue with me and kept cutting me off in a rude fashion claiming that "I'm wrong" and "The food wasn't late" (even though I have proof of the time I called and the time I received the food). Finally, he took my number and said the owner will call me in about an hour. That was almost a week ago. Would NOT recommend doing business with Amir St-Lazare. Boustans in Vaudreuil may be the...