Auberge de la Tour du Lac — Restaurant in Sainte-Agathe-des-Monts

This hotel is a very mixed bag. We visited it as part of a fly drive package booked with Jonview. The venue by the lake is unbeatable and our room was delightfully situated. On arrival we were greeted with a rather acidic reception from Jules, who wanted a voucher from Jonview which we were not in possession of. The previous four hotels had not reacted like this. As we had experienced no rental car booked for a fly drive on arrival at Toronto Airport in the evening after a nearly 8 hour flight my husband was quick to respond that should a voucher be required this was not of our doing. Jules became more reasonable after being told I was a regular trip advisor contributor!!! Firstly we visited the bar as our room wasn’t ready till 4pm even though the hotel was really quiet? We noticed this area looked a little shabby, drinks were expensive and a 13% Service charge is automatic if you allow the barman to walk to the table with your drink. We noted that the service charge of 13% was also applied to the entire buffet self service breakfast, we assume this was because a staff member poured coffee a couple of times into the cups- thought this was excessive and unacceptable. Again coffee for guests in reception area required coins, our experience has been in other hotels in Canada this is complimentary. The final money insult here is a mandatory daily resort fee which is apparently for WiFi, parking and water in rooms- standard in most hotels claiming to be four star. The actual activities available in the resort fee were minimal and we noticed not taken up by the majority of guests many appeared to be older then us ( 58 and 61) so would assume they would not want to be using many of these. We opted to do the bear/ beaver hike at an extra $30 our guide Bruce was very good and did an excellent and informative tour however half way through after visiting the beaver dam (alas no beavers visible ) he informed us the bear observation platform was no longer in use due to issues related to the site which is not on hotel property apparently. We were disappointed and felt this should be made clearer to participants n the trail. They have a new chef at the complex and the fixed price menu meals were excellent and we enjoyed excellent wine and Roger our waiter deserves the 13% service charged here. Finally the rooms. We think these need renovation done properly as noted an old review in 2015 was responded to by management that bathrooms were due tor renovation in 2016. However this renovation was clearly not an update but a quick painting job as all our tiles and bath had been painted white so the area just looks a bit cleaner then previous? How this hotel won a luxury country hotel award in 2016 is interesting given these facts. What a shame as the pictures demonstrate what an amazing venue this is but as regular travellers we confirm that changes need putting in place here as this hotel leaves a bad taste of being...

This hotel is a very mixed bag. We visited it as part of a fly drive package booked with Jonview. The venue by the lake is unbeatable and our room was delightfully situated. On arrival we were greeted with a rather acidic reception from Jules, who wanted a voucher from Jonview which we were not in possession of. The previous four hotels had not reacted like this. As we had experienced no rental car booked for a fly drive on arrival at Toronto Airport in the evening after a nearly 8 hour flight my husband was quick to respond that should a voucher be required this was not of our doing. Jules became more reasonable after being told I was a regular trip advisor contributor!!! Firstly we visited the bar as our room wasn’t ready till 4pm even though the hotel was really quiet? We noticed this area looked a little shabby, drinks were expensive and a 13% Service charge is automatic if you allow the barman to walk to the table with your drink. We noted that the service charge of 13% was also applied to the entire buffet self service breakfast, we assume this was because a staff member poured coffee a couple of times into the cups- thought this was excessive and unacceptable. Again coffee for guests in reception area required coins, our experience has been in other hotels in Canada this is complimentary. The final money insult here is a mandatory daily resort fee which is apparently for WiFi, parking and water in rooms- standard in most hotels claiming to be four star. The actual activities available in the resort fee were minimal and we noticed not taken up by the majority of guests many appeared to be older then us ( 58 and 61) so would assume they would not want to be using many of these. We opted to do the bear/ beaver hike at an extra $30 our guide Bruce was very good and did an excellent and informative tour however half way through after visiting the beaver dam (alas no beavers visible ) he informed us the bear observation platform was no longer in use due to issues related to the site which is not on hotel property apparently. We were disappointed and felt this should be made clearer to participants n the trail. They have a new chef at the complex and the fixed price menu meals were excellent and we enjoyed excellent wine and Roger our waiter deserves the 13% service charged here. Finally the rooms. We think these need renovation done properly as noted an old review in 2015 was responded to by management that bathrooms were due tor renovation in 2016. However this renovation was clearly not an update but a quick painting job as all our tiles and bath had been painted white so the area just looks a bit cleaner then previous? How this hotel won a luxury country hotel award in 2016 is interesting given these facts. What a shame as the pictures demonstrate what an amazing venue this is but as regular travellers we confirm that changes need putting in place here as this hotel leaves a bad taste of being...

We went here after getting a gift certificate from family. Our first impression was that the place felt in a strange location. We were expecting to he in the nature far from everything, but we are actually right next to homes. We thought we would be able to go for walks or go by the lake, but no. No walking paths that we could find and no access to the lake. Once we got to the reception, the staff was extremely friendly and welcoming. We got our room quickly and everything was ready in it. The room felt very old however. There is a an AC unit, but it was extremely loud. We had to turn it off to go to bed properly. They have a 6 course meal included, which we enjoyed overall. The waiters are the owners of the inn and the same people who gave us our rooms. When I saw that, I was afraid for the service, but the service waa actually quite good. The 6 course menu comes with basic options, but you can pay for extras. For example, they have steak, but not included in the base. If you want it, you can get it for an extra 7$. The base plates are alright, my wife went with those and overall enjoyed the food, I went with extras in almost every section and I had a very good diner. We had a nice bottle of wine and ordered another one to bring to the room without any issues. We slept good, used the hot tub in the room, it was very nice. The continental breakfast in your room is quite simple, its on your bedside table when you get to your room, I would have liked more. We also took massages, which were nice.

Overall, a strange little place that needs a little spruce up. We enjoyed ourselves, but would have liked to be more in nature / secluded from the...