KFC — Restaurant in Sarnia

Took my son to KFC on Colborne after soccer and this is the experience we received….. The food took way too long The young lady at the drive thru window brought the food to me with a phone to her ear and when I went to ask a question she just shut the window and walked away When we opened our food at home we found our macaroni salad to be frozen. I called immediately and was told that it was “impossible” because they don’t freeze it. After a short back and forth I was offered a free macaroni salad BUT was sternly told the offer expired in 30 days. When I got to my twister I unwrapped it to find dead flies on it. See the pic of the 1st fly we found. I called again and the same young lady who was rude to me offered me a free twister. I asked how she thought I could eat any of the meal at all after finding dead flies on it and she became extremely rude and hostile. I asked to speak to her manager and she said she was the manager. So I asked to speak to the owner and she responded that she has no idea who that is because they have no contact. Then as the conversation became more heated she told me she was going to talk to her manager…..after saying she was the manager. I called her out on that and she continued to lie and said that I am “misquoting” her.

This is an absolutely despicable performance from a health and safety perspective as well as a customer service experience.

I will NEVER go again and in my opinion no one else...

I don’t know what’s going on in KFC’s kitchens, but calling this meal “food” is an insult to the word. I ordered the 4-piece Original Recipe Box Meal, expecting the crispy, flavorful fried chicken KFC is supposedly famous for. Instead, I got soggy, sad-looking chicken that felt like it had been steamed rather than fried. Soggy fried chicken—really? That’s a new low.

And if that wasn’t bad enough, two of the pieces smelled absolutely rancid, like something fished out of a dumpster. Rotten meat in a meal that people are supposed to eat? That’s not just disgusting—it’s downright dangerous. Do they even have quality control, or is the policy just to serve whatever is lying around?

The coleslaw was another crime against food. It was ice-cold and tasted like it had been sitting in a fridge for a week, with that stale, musty “leftovers” vibe. At this point, I was scared to take another bite.

The only remotely edible things were the Diet Pepsi (which KFC obviously didn’t make) and the French fries. Congratulations, KFC, you managed not to ruin pre-packaged soda and deep-fried potato sticks. What an achievement.

This meal was a complete joke, and not a funny one. KFC, do better—or just stop pretending you care about food.

The only thing “finger-lickin’ good” about this was throwing it...

I would leave a 5 star rating based on the courtesy and friendliness of the staff. They are amazing. With that being said, I ordered some sides. The corn was half brown, I didn't notice until after a few bites that it was very off.

This happens.......I understand.

I left a message and praised them for their customer service and informed them that their corn had gone bad.

After that, I got quite ill and vomited through the night. I hadn't eaten anything else through the day.

I called just now and spoke to a manager and politely explained my experience. All they could say was "sorry for your experience".

This is where the line of customer safety and vulnerability hits that line and crosses it.

I don't know why the corn was tainted, they explained that an old batch was mixed in?

How "old" of a batch are we talking about?

And when a customer has experienced food poisoning, that can't be the only response.

That was very very unnerving and disappointing.

I hope that your food handling safety is addressed, and that your customer service response improves.

I have attached a photo. I'm not perfect and have left some corn in my fridge a few days past due, but I have never seen corn at this point even after a week plus.

This is NOT just a day or two old or "the last...