Williams Pastry Shop — Restaurant in Sarnia

This is a review of items purchased for a 2023 family Christmas dinner.

We pre-ordered an apple and pumpkin pie as well as 24 dinner rolls.

We are newcomers to the region, so we went along with family members' recommendations and chose this bakery for the items previously listed.

I'm sorry to say that all items purchased were disappointing. The dinner rolls were not fresh the day they were picked up. The pies were the thinnest I'd ever seen, and so I had to purchase another pie from elsewhere.

To make matters worse, I phoned Williams bakery 2 days after boxing day, hoping to speak to the owner or store manager, and neither was present, so I relayed my issues to the sales clerk. She took the information down and said she would pass on my comments to the manager/owner. It's been 2 weeks now, and there's still no response from anyone.

I guess customer satisfaction is no longer important for the people who...

My boyfriend ordered a cake for my birthday and was called asking to confirm his order. I called back for him as he was at work (the person I spoke to spoke to me with a condescending tone for the entire call) and I confirmed with the order. I was told to pick the cake up the next day anytime after 11am. We were very disappointed when we got to the shop and the staff told us they didn’t have the cake as the order had been cancelled. There was no offer to make things right. So we left with nothing. We will not be coming back here. I would not recommend this...

Williams Pastry Shop saved my wedding after a last minute cancellation from our dessert provider. They agreed two weeks before our wedding to make our cakes and cupcakes, and on top of that deliver... all for a fraction of the price of what our original vendor was. The cakes and cupcakes were delicious! Their friendly service and ability to be so kind to us while we were stressing out over the last minute cancellation was noted. I'll be going back quite frequently for some...