Tim Hortons — Restaurant in Saskatoon

This company (as well as other restaurants' )with apps has very little functuality, if it will open, so that you could try to use it. It is very unfunctional. I had to get an employee to see why I could not get one of my meals on the special pricing offered to me in the app. Something needed to be shut off in the app in order for me to be able to place the order with the deal price! Then if you have more than one Tim's reward number, I had lost my card then started a new one. I found my card, I wanted to merge all the points together on my acct. I can not do it. Maybe I am app challenged? It seems that they make the app so that it is harder to get the free or marked for less items. I was so frustrated that I deleted this app from my phone for about a year... I decided to see if the newer app functions better. So I redownload the app. It will not even open on my phone, even when in a Tim Hortons on their wifi! I tried reopening the app with the wifi turned off. Still will not open. Maybe I need a newer operating system on my phone? Why does it have to be difficult to use your meal deal? I also had trouble turning my auto free drink by retrieving points on or off. Once set, it was very difficult to change...

What in the hell is wrong with the staff in the drive-through worst customer service ever gave me attitude because I wanted to have my Tim Hortons app scanned made me feel like it was really big deal to pick up the scan gun and scan my phone. This reflects on the manager and the decisions of the manager to allow such a person with no customer skills to work. The drive-through window doesn’t say hello. Doesn’t say goodbye not even have a nice day. Turns to her coworker and says, next.! I feel sorry for her coworker because the boys a coworker was one of security, the remote or fire the staff member please I wish I knew her name Thursday February 13, 2025 noon hr I tried to phone the manager and I kept going too busy. I will post photographs show you the level of incompetence at this...

Story time. Arrived at 10:40 in the drive thru, asked for a chicken bacon ranch wrap, was told no those are only available after 11, alright sure that makes sense. Instead asked for a scrambled egg box, when I got to the window was told they don't have any scrambled eggs ready so it will be 3 minutes and I am to wait out front I got 20 minutes to get to work that's no issue. 15 minutes later I still have no food and really need to get to work so I go in. Saying didn't get my thing, they say oh sorry, couple of minutes later im handed the loaded box and offered a free donut for compensation, the donut I am handed gets handed to me upside down (a regular occurrence here as well) so all the icing is...