Update since owner responded:

Thank you for the response Diane, I appreciate your prompt involvement. I understand that we are all human and makes mistakes, but the same care for each meal should happen whether the establishment is busy or not. When I arrived to pick up my meal, there were only two tables already eating and one other take-out meal waiting to be picked up. I’ve been to your restaurant when it’s extremely busy and none of the issues I have described have happened. Also, I am curious why you would admittedly “stretch the homefries thin” and charge your customers the same amount for less quantity? That makes me even more upset that you knew you were making even more of a profit off your loyal customers. In my honest opinion, an establishment should serve the regular size of portions until it has run out, then tell the customers that you’re sold out of that item. Don’t cut us short and charge us for a full meal. ——— I really wanted to leave 5 stars because usually we eat in the restaurant on our way home from Algonquin (5 time this summer alone), but today we had to call in a take-out order due to timing and the thanksgiving holiday closure at 3pm. We got “our usual”. Really underwhelmed this time around because every other time, blue moon hits the nail on the head but our meals were SO tiny today and missing ingredients that we are usually served (ie; no cheese on the Greek omelette that always seems to have feta when ordered ironing in). Usually I have to ask for a container to take my leftovers which equate to an entire meal home, but this time I was left hungry after my meal…. Maybe only got 20 pieces of hash brown with our takeout meal today, and on a normal day we would receive a whole takeout container full of them. Also, with our takeout meal, all of the ketchup packs that were given to us has a sticky substance on them which was less than appetizing and messy. Just feel like this whole take-out meal was rushed today and not cared about, and for $60 was not worth it. Would not recommend ordering take-out from blue moon.