Starbucks — Restaurant in St. Albert

Weird experience today. I was looking at the cups they sell, and a bunch crashed/fell down. I picked them all up and the gentleman working came and looked, took a cup off a completely different shelf, opened it and said it’s broken and that i’d have to pay. I told him none of those cups on that shelf fell or were hit by other cups. I did not break it. He then talked to the lady working with him. Half in Spanish half in English basically saying I should be charged half price for the cup. She told him she’d deal with it. She then asked me about it I explained it was not me. She said it’s ok and I wasn’t charged for it. I just thought it was a bit weird how the first cup he takes from another shelf turns out broken. I don’t know if it’s just me being suspicious and if he knew about it before hand or not. The drink and food were...

This was my 10th phone call today to different Starbucks in search for some Jade Citrus Mint & Peach Tranquility for my Honey Citrus Mint tea at home. I love this tea and it makes me feel relaxed. Most locations have nothing as it’s discontinued. This beautiful manager at this location understood my situation and she held 8 jade mint and a huge box full of peach tranquility tea bags. I was absolutely blown away. She was kind and pleasant on the phone and she treated me very well. When I arrived, she had everything ready and her team was so thoughtful and quick. They also made me a hot Honey Citrus Mint tea for my drive home and it was made the right way. Wonderful place....

Drinks were well made but the service was terrible. The Asian worker was unbelievably rude and impolite. They also don’t accept the Starbucks reward app and when I tried to pay with it they replied very harshly and unkindly that they don’t use that. Sorry that I didn’t know Starbucks doesn’t use the STARBUCKS app. Extremely disappointed in how my younger sisters and I where treated and to whoever runs this Starbucks I hope and can teach your staff compassion so no other customers are treated the way I was and they way my acquaintances who also received stuff and expressed there much harsher opinion to me about the...