Triple O's — Restaurant in Surrey

As I drove through the drive thru.I ordered the usual spicy ultimate crunch like what I usually get at Triple O's,but then something caught my eye which was their new featured burger on the menu called sweet and spicy burger, so I ended up getting that and after I payed,I was stoked to try the burger so I parked on the side and after a few bites... I did not enjoy it at all.So I ended up going back inside and told one of the workers that I was not happy with their new featured burger and I didn't enjoy as what I was expecting,I asked them if they could change it back to the ultimate crunch burger,so the worker ended up getting the supervisor and he came out as I was I explaining my situation and he was so understandable about the problem. He ended up getting me a fresh made burger and added cheese for free and the customer service was so great!! thanks to them I walked out happy...

Edit: Just ordered a 4oz burger and was charged and servered a 6oz burger. I am on my lunch and don't have time to screw around with getting my money back. If you think it costs too much, make sure you check to see what they charged you. You won't see another dime from me if thatbis how you are going to do business. I love the concept. But this is fast food you are trying to make a name in. Charging over $8 for a burger is outrageous. Then you insult our intelligence by wanting $1.50 more for a 6oz pattie! And yet even more for an 8oz. So that means you get a 4oz pattie for your $8!!! The burger should be the same as the restuarant or you will fail the...

I guess the staff felt like burnt food is ok to serve their customers? I went through the drive through and when I got back to the office these are the fries. Totally burnt and soaked with oil. Complete waste of money and went straight into the garbage. Staff need to learn to be more friendly with their customers as well. Just gave this vibe that they didn't want to be there. Also, they just charge you .25 for a bag, whether you want one or not, deceiving practice. Terrible experience.

Update: decided to try them again as it could have just been a one off poor visit. Staff was pleasant, food was the usual good standard I am used to...