Tim Hortons — Restaurant in Temiskaming Shores

We just went to this Tim Hortons in New Lisgard. My daughter waited in line while I used the washroom. Firstly the washroom was disgusting! The only stall that I could use had a dirty adult diaper on the floor. The other stall was not usable due to the toilet being full and toilet paper being strewn all over the floor. When I went back out to the counter my daughter was still staying to place our beverage order. The young man taking our order didn't really know what he was doing which is fine as he could have been new. There were at least 8 to 10 staff at this location and NONE seemed to know what they were doing. They were literally falling over each other! They were trying to do multiple orders at once and messing them all up. It took just over 15 minutes for us to get our 4 beverages! During this time we were asked multiple times what we ordered. 2 of them sat on the counter waiting for the other 2 to be made. At least 2 to 3 customers came to the counter as we were waiting complaining that what they got was wrong. This is by far the worst Tim Hortons that I have been to! We are from Welland Ontario and travel to our cottage in Temagami multiple times a year. We come to New Lisgard all the time because we love it there. We will never go to that Tim Hortons again...

I was happy enough with my coffee and bagels.

I love seeing the drive thru champion trophy up, but that absolutely was not a good representation of speed or service. I wasn't in a hurry at all, but the wait was quite long for in store service. I spent most of my working years in food service, based on what they ordered it was a long wait.

The cream and sugar are not calibrated the same as other stores. I felt like my coffee with one cream had 3 cream. My toasted bagels were barely toasted at all. I got herb and garlic cream cheese, although I never asked for it. Which I was okay with... im easy to please. But since the QR code to comment on service was on a big board by the cash I figured I'd share.

Although it was a bit busy when I went in. It wasn't busy enough for anyone to be stressed or to make mistakes. Had I been a manager at that location I would want my team working together and...

I stopped in for coffee at around 4am there were two fighters who had just come from a structure fire and they were ordering coffee and hot chocolate for all 3 fire departments in temiskaming shores because it took everyone to put it out. First thing they asked was "are you going to pay me?" When he said the chief would be in later to pay he refused and said "I trust the police and the paramedics only, you have to understand I'm not from this country" so these two fighters stood there waiting for sugar while 4 extra large coffee were getting cold they two bags of creamer and at least five boxed coffee and had to pay out of pocket. They basically ignored them for the 10 minutes I was there for my two large dark roast. Where's the customer service, you're pissed because you had to prep that much stuff for these fire fighters who just fought a fire! Won't be stopping...