Tim Hortons — Restaurant in Thames Centre

Yesterday i came there with my friend I ordered through the mobile app nearby 4.13 pm and it’s under my name Sukhwinder order number 031585. i ordered one crispy chicken wrap, one craveables and one regular turkey club sandwich that time they don’t have turkey and i told them to make one more wrap and both girls working on that time yelled at me while i was telling them and they both told me we know everything just stand there and when i got my order it’s completely messed up and they made it wrong one when i was explaining you made it wrong they blaming on me that why u order turkey how i come to know if you guys have it in stock or not. One girl who making sandwiches told me it will be up-charge for wrap that’s why she made two craveables but still I’m owing $3 and I checked my receipt it’s showing turkey one is more expensive than the simple wrap and I explained her instead of listening they both showing attitude I requested for to call manager but they refused by saying there is no one there and I requested her now I’m owing $1 give me back my money than they refused. I’m not writing that comment because of money but my concern is how they treating a customer and instead of listening customer they yelled and disrespect them. They thing if customer owe is .01 cent we will charge them if customer owe anything than they can’t do anything. They didn’t apologize for anything maybe they don’t have sorry word in there dictionary. Owner needs to check cameras and need to listen whole...

Stopped for a tea and a bagel. Waited in line, (they have a weird set up to get it in line, people come in and just go straight up to the counter instead of walking another 5 feet to get in line). One guy came in, went straight ahead, then a woman came in behind him and also got waited on. Meanwhile there is 7 people who actually paid attention and got in line. Staff didn't say anything, although I don't think they even noticed as they were busy yapping to one another. Only one person doing the counters, but both order here signs were on. The person taking the order would leave each time to make that orders beverages. For the amount of people standing around customer service should have been much better. My tea was cold, while waiting for my bagel I took notice of how dirty the glass was in the food prep area along with crumbs piled up between the glass and their food prep station. It looks like it would be an area hard to get at but it still needs to be cleaned. Once I noticed that well then its the dirty tables, and the disgusting dirty floor. I've been to this location several times and have never seen it like that. Pleased that the restrooms on the Petro side was clean. My dog...

I am downgrading my 5 star review to -1 star.

Edit review: What's Going on with this location lately? The new afternoon & night staff is so rude! This is not a Canadian Location anymore. I heard they fired good people or something. I have stopped visiting this place as all the decent afternoon & night staff is gone and new staff is extremely rude and their afternoon manager is always on phone! I waited for 5-10 minutes for the second time just to get one coffee & the new manager or supervisor lady was on phone screaming to somebody, wow, I Never seen that before. If you have to beg for the service you pay for its time to move on.

Orignal Review: I normally don't write reviews but this is special. There is an Indian Guy named Vasal? Working at this store in the evening is the highlight of my day. He remembers my order and always is very generous. 20 years in trucking this guy makes my day all weekdays. To owners, if they read reviews you guys hired a Gem I am so glad such people are coming to Canada and working very hard and are so pure it feels good about my...