Tim Hortons — Restaurant in Thunder Bay

They totally messed up my order again, which seems to happen about a quarter of the time at this place. I watched through the drive-thru window as one employee stopped another from putting my classic breakfast sandwich in the bag. Then, a minute later, they tossed in another one. I figured they must have made two and the other customer needed theirs first. But when I got to the office and opened the bag, all I found was a single sausage in a bagel that I didn’t even order. A very strange order indeed. No egg, no bacon—nothing. Usually I forget about it and let it go, but for the first time ever I went back the next morning to speak with the manager, and she flat-out refused to help me because I didn’t call or email as soon as it happened. She said it was Tim Horon's policy, which I think is total BS. As a result I now drive out of my way to the Sibley Drive location every morning because they rarely mess up, and when they do, they actually take responsibility. This manager was awful, and her attitude of not caring about customers explains why this place has the longest lines in the morning, with one lane always closed when I go. The wait times are ridiculous, and the screw-ups are constant. I have two jobs, one right next door (50 feet away), and another one off Alloy Drive. Yet I now drive all the way to the college just to avoid this location. Seriously, you guys can't own up to a $3 mistake? I have been to every Tim Hortons in the city and not a single other one...

Worst drive thru experience ever. Ordered a Bagel BELT along with other food and coffees. Handed the BELT to my wife and found that it was made with sausage instead of bacon. Went back through the drive thru and told them of the mistake, at the window he told me that's what I asked for. I told him no I didn't and he told me it normally comes with sausage. He asked for the sandwich back took it inside then came back gave me another. We just pulled away from window and checked...Sausage again. Went back through a third time and this time him and a lady angrily telling me that it automatically comes with sausage. I told them the "B" stands for bacon. He said the "B" in Bagel BELT stands for Bagel and she said she put bacon on the first time. I said no you didn't and told her I gave it back to you to see. She then demanded the sandwich back again. I asked why she doesn't let us keep this one for our trouble of having to go through the drive thru 3 times, thinking they're just giving us back the same sandwich hoping we'll just leave. She said no and demanded the sandwich back or she's not giving us another. I mentioned that there was line up behind me that she's causing. She then threatened to call the police if we didn't give her the sandwich and leave. We gave her the sandwich, she opened the new sandwich at the window showing us the bacon and we left. I told her we'd never come back here again. Tim's has gone downhill but this...

very very disappointed in this Tim Hortons. my partner and i came here for breakfast this morning; he ordered a farmers wrap and i ordered a bagel belt, and we both got large PSLs with an extra pump of syrup, and 20 timbits as well. the only good item we received was the bagel belt. the farmers wrap was LITERALLY the size of my fist, and the contents of the wrap were not stacked on top of each other but instead placed in succession (like, one bite would have a whole hash-brown and the next would have none and only egg). it was cold by the time we received it. the timbits had barely any variety, and the pumpkin spice lattes were awful. one of them tasted like it had 3 pumps of syrup, and the other tasted like it had 1. AND - i am honestly incredibly grossed out by this - there were chunks at the bottom of my latte. i’ve attached a picture… but i’ve gotten PSLs from Tim’s before and have never had this. it’s making shiver thinking about it. very...