Patsy's Place — Restaurant in Town of Cochrane

Patsy's Place is one of those restaurants that deep fries potatoes they call 'chippers' and dumps huge amounts of high sodium seasoning all over them. It makes already unhealthy meals at Patsy's Place even more unhealthy, and frankly, gross.

I ordered a sandwich off of Skip the Dishes and in the order's comment section asked for there to be no seasoning salt placed on the order. The store manager, Kim, called me and became short fused with me immediately. She claimed their seasoning doesn't contain high amounts of sodium or MSG. This is factually incorrect, and isn't up for debate; this deals with my health.

I reiterated to Kim that my request was simple: please do not sprinkle seasoning salt onto my order or 'chippers' after they were cooked. Kim's responses became oddly emotionally charged and told me that she was not able to comprehend the things I was saying. Kim stated she'd have to shut down a section of their kitchen, and clean out their deep fryers to accommodate my request to not sprinkle seasoning onto the 'chippers' after they'd been cooked. This makes no logical sense and is not within reality.

Hearing these responses, I believed there were likely some personal issues on board with Kim. I told Kim to cancel the order. Kim then responded that the order would be prepared "whenever they weren't busy", it could be "hours", and hung up the phone on me.

I contacted Skip the Dishes and asked them to cancel the order immediately, as the business was not taking an allergy request seriously and wasn't able to prepare the order within the hour as advertised. They said Patsy's Place had to cancel the order. I called Patsy's Place and asked to speak to Kim again, and the employee said she was "too busy". I asked the Patsy's Place employee to cancel the order and she said they would. Skip the Dishes then stated Patsy's Place had not cancelled the order and there'd be no refund. I then called back Patsy's Place again and spoke to an employee who stated that she spoke to Kim and that Patsy's Place "couldn't cancel the order on their end", and it has to be Skip the Dishes that cancels it". This, unequivocally, is a lie.

I told the Patsy's Place employee, that if the order wasn't cancelled within two minutes, that I'd be coming down in person to have a face to face discussion with Kim and that I'd be reporting this transaction directly to Visa as fraudulent. It was only after this that Patsy's Place cancelled my order. This evidences that their store manager Kim, is in fact able to cancel orders, and attempted to defraud me, a customer, over an allergy accommodation request. This is outrageous.

The current manager of this business, Kim, is a liability for this business. The owner of this business needs to rethink who they have managing this restaraunt as this person presents multiple potential risks to their business; dealing with allergens, customer service, financial transactions, food handling, food delivery, contractual obligations, and...

So I order the breakfast on the menu live with a side. Total is $40 with tip. I get just "the side" because they don't want to make breakfast past 11 but don't update the menu to show that....Great delivery experience I will enjoy my side by itself.

Update for the comment: I do not think your understanding what happened still. I ordered a main meal the breakfast which was still listed as available on the webpage. I ordered the side of donuts and frozen soup. You confirmed and accepted the order. Then canceled the main meal and just sent the 2 side orders. So I end up spending Delivery fee and $9.50 on a tip not even to get the meal. You had tons of options and responsibility your still not accepting. I could care less about the money part or the partial refund you need to.

A: Take the item down from the online menu when its not available if you don't want to clean the grill to make it. Its a click option on door dash for you.

B: Offer to switch the item to another meal.

C: Don't accept and confirm the order of the item you have no plan on making because you do not want to clean the grill after 11:30am reject it due to the error of leaving it available.

If you can not see the issue I am sorry.

Go to a steak house, order the Wagyu rib eye and a extra side of a Greek salad. Then when he comes out its just the salad but still tip him for the full meal and don't worry about him not offering you a change of meal and still pay all the taxes and be ok with him saying nothing and just nodding as he accepted your wagyu order knowing full well the cook doesn't make it after the time you ordered and that's not on the menu but you should of assumed. Don't ask why he just took the order don't ask why he did not offer another option don't ask why the time restriction is not on the menu. Just be quite and eat your salad...

I have walked past Patsy's Place a hundred times when using the facilities at the Spray Lakes Rec centre. I never thought much about it and though it was probably just average "hockey rink food".

I was entirely incorrect.

Recently I saw a posting on facebook extolling the virtues of Patsy's Place so I decided to head out and support a local business and check it out.

I have been back three times since then.

The food is amazing.

I consider myself a burger aficionado and it is my go to food at almost every restaurant and pub we visit and so I feel can say with some authority that Patsy's bacon avacado burger is actually the best burger in Cochrane. The patty appears to be home made, the fried avacado is delicious and the bacon is thick. In fact, I think this is this might be one of the best burgers I've had north of Las Vegas.

(The fries are also great!)

Do your tastebuds a favour and support a local business and check Patsy's...