Subway — Restaurant in Town of Cochrane

I don’t think I’ve ever left a poor review, or at least not in a long time. I visit this Subway often since I work in the area, but today’s experience was extremely disappointing.

I walked in at 1:30 PM, and there was only one other customer eating. I placed my order politely, but the employee making my sandwich rushed through it, aggressively slapping the meat on the bread. When it came to adding sauce, he squeezed an excessive amount right in the crease where the sandwich folds, rather than spreading it evenly on the meat and bread. This made the sandwich incredibly messy, as the sauce would just spill out when closed.

I kindly asked if he could spread it out, and he immediately looked angry, then threw the sandwich out aggressively and started over I felt uncomfortable, but I didn’t say anything and just sat down to eat. Shortly after, I heard him speaking loudly in another language while slamming things around, making the atmosphere even more uncomfortable. I was nothing but polite and had no reason to be treated this way.

I’ve worked in customer service for over 15 years, so I understand that people have bad days, but I would never treat a customer like this. With the cost of food rising, people are more mindful of where they spend their money. When I choose to dine out, I expect good food and good service. I’ve had great experiences with other employees at this location, but this particular encounter was the worst.

My workplace also places large orders from this location monthly for about 10 employees, and after today, I’m hesitant to return. Honestly, I feel so uncomfortable that I’ll likely take my business to another...

I would like to share so much gratitude for this Subway being in town and a bonus for being so close to our home. We have made special trips just to go to this subway because of the incredible customer service. They know us by name and on some days remember our subs better than we do. SHOBIT is our ultimate favourite person to deal with, he connects with us, asks us questions and it's like a short visit with a friend every time we visit when he is there. The owner is extremely kind as well and treats his employees really well from what we can see at the front. The place is always so clean and top notch service.

I would highly recommend. You won't be disappointed with...

It's a Subway, so really the review is based on how they match expectations and with that, it's flawless. Order is delicious and perfect every time. Atmosphere can never be a 5 as again, it's Subway, what are you expecting? Some type of dancers and cool trendy people dancing in the background? Of course not. It's a great place to get quick and easy subs that my kids will eat for a change of pace from the 4 things they normally eat (fries, burgers,...