Cafe Michael — Restaurant in Trail

Worst restaurant experience ever Had the worst experience in this restaurant. I was a customer of this restaurant for many years. I would order a pizza twice a month for over 8 years plus stop for many lunches and bringing in food for work functions. i probably spent well over 10k in the restaurant when i worked in Trail Saturday was the first time back in 3 yrs and was i ever disappointed mostly how the cook presented himself. My wife ordered lasagna and i had a beef dip. We also had calamari and zucchini sticks as a side order and a pizza to take home after we ate. When my beef dip and the wife lasagna arrived at our table my wife look at her lasagna and lifted up the cheese, There was no sauce on the noodles and the little meat that was on the top of noodles was stuck in the cheese. My wife sent it back as it was terrible and she shared my beef dip. When i went up to the counter to pay i could here the cook in the back loudly telling the waitress loudly there was nothing wrong with the lasagna. That's when i peep up and said the lasagna was terrible and had no sauce in it. Once i paid the rest of our meal for 78.85 the cook then came to the front till and told me to be quite as his daughter was there and that there was nothing wrong with the lasagna, He then told me to get out of the restaurant which i was leaving anyways. When i got out side he followed me and kept arguing to me outside that his food was all good and that never had any complaints before. I told him that he needs to be able to take some criticism if people are not happy with the food they are paying for. For some reason he would not let it go and kept following me into the parking lot at the end of the building. It felt like he wanted to fight me. Why else would a cook follow me into the parking lot after i left the restaurant. I will say that the pizza we took home tasted real good but i will never ever go back to the restaurant again just because they way the cook acted. If the cook was professional he should of come to our table and asked my wife why she sent the food back so he can maybe make changes instead of acting like he never ruined a...

Waited 65 minutes for my appetizer. Then had to ask to take the plates because the table was a mess. Had to go up to the bar to get my half litre of red after 20 minutes of waiting for it. Our table ordered pizzas and main. Took one out and 40 minutes for Cesar salads….: and they forgot our garlic toast. Waited another 20 minutes for that. After asking for a refund on our food after one hour & 30 minutes waiting for pizzas and Cesar salad i decided to ask for a refund on our food as we had children under ten years old with our party. Their main server Tessa Davis then told me i would have the police called on me if i didn’t pay for our meals. Then proceeded to rudely snarl at a 15 year old family member for asking when he would get his meal as it was already 715 for our 530 dinner. Pizzas took 1 hour and 40 minutes minutes… and after complaining about the time our food took we got no service for drinks from this point on.

This restaurant is dated from the 80s and the worst service i have ever received in this town… if you can travel to castlegar or Nelson for dinner please do instead of visiting this sub par...

This review is based on 2 seperate experiences. Super disappointed! 1. Soggy pizza last time. 2. Today they won't let us order take out or delivery -unless it's pizza. We usually order in on this day (Valentine's day), because we have 3 young children who are loud, so to be courteous to people enjoying a quiet romantic evening out, we stay home! The past 4 years we have ordered Valentine's dinner from Café Michaels, it's our tradition. It's always been great-chicken Alaska, stuffed potatoes, zucchini & calamari, Caesar salad,usually 2 or 3 desserts -so good! But this year they said no to delivery. Then I called back and said I would drive in to Trail to get it, and they still said no! They claim the meals are just for people dining in because they may not have enough product.. but it's 4pm, how do you know everyone is going to order that meal and that you'll be short? Anyways, you lost our business in which you could have made a lot of money from year after year, and ruined our Valentine's tradition- because potential customers are more important than the customers who always...