Princess House — Restaurant in West Kelowna

** look at the dates of reviews cause things have changed since summer 2021 Our family has been going to this place for over a decade, dining IN then ordering takeout now, like we must do nowadays since the restaurant is still not open for dine IN like many others are in July 2021. Food was good and hot within 25 min of ordering...BUT the takeout containers are now SMALLER and not foil ones anymore, now shallower plastic. I was not told the total cost when ordering, like normally are told and was taken by surprise with the $7 increase in price($53.95 to $60.95) for the dinner for 4 when paying, so make sure to ask food cost before you PICKUP here. **NEW MENU July 2021, all prices up $1/item or more, with the elimination of 10% discount on pick up orders/credit purchases; this discount ONLY applies for CASH/PICKUP orders over $40 before tax. Website clearly states pickup orders get the discount and NOT cash only!. Several people picking up food paying with cash were caught off guard by this with not enough cash on hand. The increase in price and not informing at order time is conveniently omitted, shameful and sleazy on the *owners behalf, and leads us to possibly consider ordering using Mei Wei, GOLDEN Chopsticks,WOK Inn 3 Royal Wok next time for Chinese Food in West Kelowna where cash 10%/credit 5% discounts apply there. NEW ownership here perhaps or just being...

Food was run of the mill typical low end indicative of resteraunts ran by those who could care less about their reputation.

In a time where business is slow due to the nature of the economy and low oil prices, one would assume that those still paying for takeout would be valued. I'm not stating extras should be included in the orders, but to deliver beef broccoli with 9 small pieces of beef maybe weighing a half ounce, I find it remarkable on the pure ignorance and greed in allowing this insulting dish to be served / delivered.

I would strongly suggest to those who enjoy being served crap at a high price to eat here. Those who give this place good ratings must be friends and family. I am embarrassed for the owners.

Never again. I would suspect this business will react equally to the efforts to which are put in for customer satisfaction.

I did not call to complain due to my fortune cookie which read "don't complain about the crap...

Me and my mother ordered the food and picked it up right before closing and boy the money was worth it. The food is excellent, I don't know what kind of above the line standards a lot of people have but this is Kelowna, not Vancouver, you aren't going to get 90 restaraunts to choose from and if I had to recommend one to order out from it is this one. From what people have said the Smorg isn't as good, to which I cannot comment on as me and my mother have always ordered the food and picked it up. Their chicken balls are awesome and their ginger beef is really tasty. The woman on the phone was friendly from what my mother told me and this place has a long positive history here in Kelowna. I rate it 4/5 because the springrolls weren't anything to call home about and the carrots were like paper and nearly flavourless. Other than that though a awesome order-based Chinese food restaurant that I'll recommend...