Tim Hortons — Restaurant in Winnipeg

Arrived about 735 am. Thought I would go inside and sit down for a few. Line was to the door so I thought, "I'll just go and sit, order on the app and grab my order when it's up" After I place my order I do what we all do, doom scroll some social media while I wait. 25 MINUTES LATER, I realize my order has never appeared at the pick up window. I go up to inquire, I am ignored by every single employee. Not so much as eye contact is made. One employee walked right up to the counter to get something from a shelf below, to whom I said, "Excuse me". I have never felt more invisible! Unreal how poor the service is. Finally the person working the register asks if I'm waiting for an order....I tell them I've been waiting over 25 minutes for my mobile order and I show him my phone. They reach down off to the side, no where near the pick up area and attempts to hand me a grease soaked bag. That's what happens when hasbrowns sit for 20+ minutes in a paper bag. There is no attempt to read my order to ensure it was complete. It wasn't. I hadn't received my coffee or fritter either. So this employees solution was to hand me cold food and have me leave. Great service. Zero attempt understand the customer, nevermind actually take of them. I told them I wouldn't eat that and before I could inquire about my coffee and fritter they were gone to the back. Leaving the newest customer hanging with an unfilled coffee order. Leaving the register unattended for other customers as well. Apparently they thought the BEST course of action was to stand in the back and wait for the food to be remade and packed up. In that time I decided I do not want anything except a refund because my money should not and will never be added to this locations coffers. FINALLY they returned, I asked for a refund, they left AGAIN to get a manager. They manager returned and promptly refunded my order but WOULD NOT engage in the details of why. Ignoring any attempt to hear what happened so that perhaps, just maybe, they would find a way to improve.

Unless you have an enormous amount of extra time and like being ignored then do not go here.

*Worth noting, as I observed people in line, a few people were upset with the line and were making comments about the poor service. I'm unclear why they return except proximity to work...

Today I visited at this particular location and where there was nothing called management. Matter of the morning staff, All staff are focusing on drive through orders they don’t care about the customers who are coming at store front. All manager and supervisor were focusing on drive through they don’t pay attention to the store front customers. And one of the staff who was doing window she was appreciating to the staff who were helping in drive through orders. There was only one girl doing some stuff in front and she didn’t say anything that she was taking an order or not even that she didn’t wish to their customers. Trained your staff and guide them to have some courtesy and say hi hello to their customers. After that when i said is there someone taking store front orders then one more staff came to the store front and took order from the customers who came after me. every food court is following FCFS first come first serve process. But at this food court nothing like that if the staff pay attention to the store front customers then they know who came first and who came later. So my suggestion is whenever you decide to go at this particular TIM HORTON bring your car with you and follow drive through so that the staff can...

Wish can give 0 star. Went to drive thru around 1:30 am today. We ordered two French vanillas. On drive thru we asked for one empty cup. Mehak charged as 10 cents which is fine, following job guidelines. But when we saw our French vanilla cups it was fill of foam on top. I understand safety measures taken and drinks not fill to very top. But for French vanilla we also know foam is there which we need to wait to settle and fill the cup again. If you know how to follow the Guidelines of charging Cx even cent then make sure you also provide Cx service they paid for. When I told her my concern she wanted our cup back to refill. So that’s how’s the services are provided?? Taking back Cx touched cups? I even told her to maybe put just BIT in new cup than taking customer’s touched cups back. She gave us new cup and still took the old cup back. We never asked for new additional filled cup of French vanilla. All we want to make sure she understands if charging Cx even cent is fine then maybe making sure you also remove the foam from French vanilla cups and fill to the top. Also, Only one car was at back still we had to wait on the window for good 7-10 min. We asked for timbits, she said nothing left. 0 customer service. Over all...