Tim Hortons — Restaurant in Winnipeg

Arrived at 710pm, they didn't have ANY wraps, honey crullers, wedges. They prob didn't have a few other things but we ended up picking something they did. We had gone through the drive-thru & they gave us one of their small crave sandwiches (a half sandwich size) when it should have been a full sandwich since we had ordered the meal. We were on the highway when I noted this to my boyfriend, who ended up driving back. We entered the store where the male staff that did help us was quick and helpful. He actually made us a really delicious roastbeef sandwich to replace it. While waiting for it, a manager or some other male staff appeared from the back room, asked us to move to the side, we stated it would only take a second for them to serve us and that we already went out of our way to return to get the replacement. They rudely asked us to move to the other till to serve the other customer behind us that had just walked in, when they could have gone there themselves to help him, which didn't make sense to us. When we didn't move, he ended up just walking off to the back room, also not helping the...

Hi I just want share my last two visit experience in this location last week I was in drive thru and i paid by my gift card but I need to pay 80 cents more but by mistake the lady named Jane close the window after that she spoke very rudely when open the window and just throw my order in the car I just ignored it but in this week I go in the store the same lady start to took order then leave the order and said to other Indian girl to take my order which is so rude and she started to speak her language with other team member and laughed I just wanna say we are not getting anything free and if she seriously had problems with Indian people she needs to leave the work but not disrespect the customer I also listened from daily customers she is like that but her behaviour shows she is uneducated and with Alots of attitude this is the last time I ignored it from next time I will do...

I have been a longtime customer at this location, drawn in by its exceptional food and warm hospitality. However, my recent visits have left me disheartened by the noticeable decline in customer service standards. During my most recent visit, I was surprised to find that the staff no longer greets upon arrival nor bids them farewell when they leave. The simple gestures of saying "Hi" or "Thank you" seem to have been forgotten, creating a stark contrast to the welcoming atmosphere that once defined this location. I believe that a refresher course on customer service and hospitality would greatly benefit the staff at this location. I sincerely hope the management takes note of these concerns and works towards reinstating the high standards of service that once...