Costa Coffee — Restaurant in Hangzhou City

The transition from Costa to Starbucks marks a significant change in the local café scene. During my recent visit, I paid for my order using a Citi card, but to my surprise, the owner declined to provide a receipt. I ordered a large Americano, yet the barista mistakenly labeled my medium drink as large. Before I left, I decided to try two crispy hot dogs. However, I was disappointed to discover that the sausages tasted reminiscent of those found at the nearby convenience store, leading me to suspect they were made from artificial meat rather than quality chicken or beef. The overall experience was far from enjoyable.

In my opinion, such inconsistencies and questionable food quality could reflect a broader trend where convenience and brand recognition overshadow customer satisfaction. It’s disheartening to see once-beloved establishments lose their charm and integrity in favor of corporate branding. A café should offer not just a product, but an experience that delights the senses. Unfortunately, my visit to this new Starbucks left much to be desired, and I hope they can elevate their offerings to match the expectations of...

Good location, right by West Lake. A bit disorganized inside and tables are slow being cleared, cramped. Good to sit outside under the weeping willows to admire the view. Cappuccino is average. Wine grace cake is quite good though...

This costa is great to go to, located in a quite area (compared to the South East area of West lake). Has a nice external terrace overlooking the Westlake that is covered, keeping you cool in...