It was my wife's surprise 40th birthday party. We walk in and the place is nice. We sit down we ask for water they bring one glass. I ask for water a second time I get nothing, we ask for water now it's multiple people asking and we get told it's not free 😂😂😂😂. Ok so charge me for the water i said bring us pitchers for the table. Guess what still no water. While taking the food order my son wanted a soda they told him no i am taking the food order. Excuse me get the girl who's standing around doing nothing to get the kid a soda. 45 minutes in still no water and they didn't even ask anyone if they wanted an alcoholic beverage. I now know they are not into making money but to make believe they are the elite of manizales or something. The only elite thing about this place is that they are an elite joke. It's my wife's birthday she is the birthday girl and they are so bad and out of touch that she had a pen and paper taking the drink order thats when i became irate. I took the pen n paper gave it to the waiter and said it's your job you take the drink orders NOW.... manager comes over with security I told him it's the worst service I have ever had and they were so disconnected they had no clue how to fix it. Like my guy take your horrible staff in the back stick your foot in their butt about how bad they are and you come out and start serving and taking our drink orders, be a leader, instead they just walk around making believe they are managing... if I was the owner I would have a very big change there because hes losing business and his managers are weak and need training in customer service. I can say this is the worst service I have ever had in my life and I've eaten in restaurants around the world. My bill could have been higher and the tip would have been the customary 20% like in NY. The staff left 1.5 million pesos on the table that that restaurant could have made if I was the owner I would be pissed. Food came out and the potaotes on the beef were cold too by the way. Thanks for a terrible dinner experience.