OLIOLI Amagerbrogade - Restaurant & Take away — Restaurant in Copenhagen Municipality

We're regular customers, but over the last few months, the standards held for the meals are slipping. Every time I order, I wonder if there'll be a mistake. Recently, I've tried to write to the Customer Service department regarding an error (on the 17th Feb), and after 10 days there's still no response. :/

Issues affecting the rating:

1/ Mistakes in the order (e.g.: forgetting to add the cauliflower rice/carrots instead of rice)

2/ Wrong bowl delivered (most recently, I ordered a salmon poke bowl and received a tuna bowl - picture attached)

3/ The bowl is drowning in sauce/veg water - is that due to my order being placed late and made in a rush? (see picture)

4/ Unable to get hold of anyone from the Customer Service team to...

Ordered 2 veggie poke bowls via Wolt with delivery, one tofu and one portobello. The tofu bowl was good as always but portobello had a bad aubergine in it. It tasted like it’s been in a fridge for a long time and started fermenting. Wolt contacted the restaurant but they didn’t want to admit the food was bad and they pointed to acidic sauce and kimchi even though there was no kimchi in it. I had one more bite and I had a retching reflex (!). They still refused to admit their food was bad.

It ate their bowls many times before and they were always delicious. I’m disappointed in their customer service. Now I have to throw away the food and I cannot...

Ordered 2 salmon poke bowls in advance. Came to pick them up good 25 minutes later, but was informed that it take additional 15 minutes for our food to be ready. Okay, since it is Friday night, we were understanding. Were waiting inside but the music was so loud, it really wasn’t nice to be there - maybe that’s why the place was empty. The service was nice, but the food was really bad. The salmoned smelled a little fishy, the rice was definitely on its 2nd or 3rd day - super chewy and old. To top it off, I found a hair in my poke. It’s really a shame, cause I used to love this place, but it feels like standards are slipping. Will not be...