McDonald's Mall of Egypt — Restaurant in Giza

A big thank you to Ahmed Abdelmoez at McDonald’s!

Today, I had an issue while placing my order at the self-service machine. When I tried to pay, the first transaction was declined, so I tried again, and it went through. But then I noticed that both payments were actually approved by my bank. I spoke to one of the staff members to explain the situation, and he was incredibly helpful and caring from the start. He reassured me that the money would be refunded and told me not to worry. Not only that, but he took my order himself to make sure it came out faster, and even followed up about the refund while handing me the food. I asked him his name: Ahmed Abdelmoez, and found out he’s the shift manager or supervisor. He was working as hard as anyone, maybe even more. He’s truly a kind, respectful, and decent human being. Thanks to him, what started as a stressful moment turned into a really positive experience. The food was super fresh and absolutely delicious too. I’m genuinely thankful for his support, it made a bad day much better. I hope this message reaches him, because he truly deserves the recognition.

Thank you...

A lot of problems with paying with cards through the board! Half of the machines are defect! After finding a working machine. It gave us a number, which should appear at the scream, when it is finished. Bute for sure, it appeared 3 Minutes after the order, but we didn't take the order only after 30 Minutes!

I have order 2 Ice creams with my family, something should talk 5 Minutes maximum.

Deceiving the managers and showing (on screen) that the order takes only minutes, but in fact it take so long, it isn't something strange in Egypt, but it is very strange in...

absolute horrible service. wouldn't give my change or most of my meal. they spent more time making it than i spent eating it. the crew were laughing and being extremely rude. they discarded of my receipt before they had finished making my meal and they still managed to forget most of my meal. less talking, more serving and maybe we may get our correct...