Totot Traditional Food Hall | Gerji | ቶቶት | ገርጂ — Restaurant in Addis Ababa

On October 14, 2023, I had a truly dreadful experience at Totot Traditional Food Hall | Gerji | ቶቶት | ገርጂ. To say it was disappointing would be an understatement. The restaurant staff, especially a person named Daniel, were utterly unprofessional and made me feel incredibly uncomfortable. In fact, I was asked to leave the establishment prematurely, which is completely unacceptable.

To compound the issues, the staff didn't even provide me with the correct change for my transaction, leaving me feeling like I was taken advantage of. Their behavior was aggressive and intimidating, and I felt genuinely threatened during my visit. Moreover, their attire was highly inappropriate for a dining establishment, adding to the overall sense of unease.

The lack of customer service was astounding, as they rushed me through my meal and made it abundantly clear that they had no interest in providing a pleasant dining experience. This lack of professionalism and disregard for customers was truly disheartening.

In summary, I strongly advise against ever setting foot in Totot Traditional Food Hall. My visit was marred by unprofessionalism, intimidation, a complete lack of respect for paying customers, and even issues with the transaction. Save yourself the trouble and choose a different restaurant for your dining needs. This place is an absolute disgrace and does not deserve...

Very unsatisfied.... We called ahead to inquire about dinner reservations and were told that the restaurant does not take reservations, but seating is available on a first-come, first-served basis. Based on that, we arrived early and secured a spot.

However, we were disappointed to find that our seats were taken—our chairs had been moved, and other customers were given the best spots. When we raised this with the staff, we were met with resistance and unhelpful responses. Instead of being seated fairly, we were handed a special menu with significantly higher prices, which we later learned is usually given to those with reservations—despite being told no reservations were accepted.

After considerable back-and-forth, we managed to get access to the regular menu with standard pricing, but the process was frustrating and unprofessional. The customer service was poor, and the overall experience left us feeling very unwelcome.

While the music was enjoyable, the traditional dance and song I had looked forward to (Gojjamegna) was barely featured, which added to the disappointment.

All in all, this was an unpleasant experience, and I will not be returning. I hope the restaurant takes these concerns seriously and works to improve both communication and...

We were genuinely disappointed with our dining experience at this restaurant. Unfortunately, the quality of the food was subpar from the start. After expressing our concerns, we were offered a replacement dish, but even the second attempt failed to meet basic expectations in terms of taste and presentation.

What made the experience even more frustrating was the lack of attentive service. Although there appeared to be a large number of waitstaff on duty, very few were actually available or responsive. There was no clear point of contact or designated server assigned to our table, which led to confusion and delays throughout our visit.

Over the course of the meal, at least three different servers approached us at different times, took partial orders or made vague promises to return—only to disappear completely. This left us having to escalate our concerns to the floor manager just to receive the most basic level of service.

It's disappointing because the restaurant is located in a prime area and carries a reputable name, which raised our expectations. Unfortunately, the service was disorganized, inattentive, and overall poorly managed, which overshadowed any potential positives the location...