Les Vignes & Son Jardin — Restaurant in Apt

What’s going wrong here?

Despite many bad reviews about the service and the kitchen, we were curious about this beautiful location. The place and the setting are incomparably beautiful and promise a lovely and enjoyable evening.

The reception was a bit rough and no one really had time to welcome the guests. Okay, that can happen. We got a nice table and made ourselves comfortable. We would have liked to enjoy an aperitif, but no one came to ask us about it.

The restaurant was quite full and there was little staff. It seems that management here is optimizing costs at the expense of the staff and the customers. Let's see.

The service was good and we were able to order after a while. The starter was good and arrived after about 30 minutes. But then came the long wait. We had to ask three times if our main course would come. The waiter did a good job, but he just couldn't get the food and was overwhelmed with the many tables. 90 minutes after the starter, the main course finally arrived. Stressed and somewhat carelessly presented, it was served to us. He apologized and said there was a mix-up and we were the victims.

Paying was just as frustrating. After four attempts to pay, I finally went directly to the kitchen and paid the bill there. What a disappointment for such a location. Shame, shame, shame.

I do not blame the waiter for this very poor performance. But in such an expensive restaurant, it cannot be that you only receive the main course two hours after arriving. That you can't pay the bill. Management is doing a poor job here. The kitchen seemed overwhelmed and there was also not enough service staff on site. Who is in charge here and why don't they hire enough people? The very high prices should justify good service.

Well, we won't be coming here again. There are so many other good and service-oriented restaurants...

I very rarely leave reviews but I feel compelled to share some feedback on this occasion. The view is superb and the service is courteous and professional but the food is well below par at best. The poulet de Bresse was extremely rubbery (significantly overcooked) and the sauce tasteless and way too liquid. Absolute amateur hour. The starters were forgettable at best and only one desert (the olive oil ice cream dish) really stood out out of 6 dishes. I would strongly recommend you avoid this restaurant, there are many phenomenal establishments in the Luberon and this one is nothing short of a disgrace food wise (la Table du Mas is a 20 min drive and I can assure you you will leave this restaurant with memories to last you a lifetime for the same price). This hotel should really consider hiring a...

Das Restaurant ist ein Sehnsuchtsort - man sitzt quasi in einem Weinberg. Prächtige Aussicht und sehr gutes Essen. Leider ist die Bedienung nicht dementsprechend. Und leider dauert alles sehr lange - 40 min bis der Aperitif kam zum Bsp. (Sonntag 14.7. 2024 Nationalfeiertag) Für uns war Nadia zuständig, sie ist war sehr ruppig und hatte quasi nie Zeit, Wasser und Wein wurden nie nachgeschenkt und weitere Bestellungen dauerten ewig - das Finale passierte dann beim Abräumen, sie stieß mein Weinglas und mein Wasserglas um - ich hatte eine nasse Hose und nasse Schuhe. Ihre Reaktion war lautes Lachen und mir die Dessert-Karte vor die Nase zu halten - ja, und wenn mich der nasse Tisch störe könnten wir den ja wechseln. Die Vorgesetzte entschuldigte sich dann wenigstens und erklärte die ruppige Art mit „zu vielen Tischen“ für die ihre Mitarbeiterin zuständig wäre. Ich rate zu einem Kommunikationstraining ! Wir entschuldige ich mich bei einem Gast, wie kann ich den Schaden wieder ausgleichen oder gut und vergessen machen. Die Vorgesetzte stand hinter uns und redete von oben herab auf uns ein - später bemerkt sie dann die ungünstige Situation und stellte sich wenigstens vor uns hin. Merkwürdig ist daß sich vom Resort auch später niemand mehr gemeldet hatte (nasse Hose, nasse Schuhe sind ziemlich lästig) - beim Checkout darauf angesprochen hieß es -ja, wir haben davon gehört und sagen immer daß mehr Personal eingestellt werden muss. Schade, dieser Abend paßte überhaupt nicht in das sonst tadellose Resort. Man kann das Les Vignes...