Courtepaille — Restaurant in Caen

On the positive side the buffet breakfast was good (many varied selections and fresh), interior was bright and cheerful, and the facility was clean. An English menu was available via a QR code for those customers who couldn’t read French. The saviour of the restaurant was Aurelie who, despite all the downfalls of the poor service/management, managed to keep a positive, cheerful demeanour and attempted to fill all the deficiencies as they occurred (from dealing with reservations, rebooting the computer system when it crashed, seating customers, delivering orders to tables, taking and filling drink orders from the hotel lounge, cleaning tables, taking food orders, answering queries from and giving directions to hotel guests, etc. – seemed to have boundless energy). She was really a superstar! Negatives. None of the staff wore name badges so it was impossible to request them by name to attend the table. Also, they ‘disappeared’ once the food order was taken – not to be seen again, nor the table revisited to see if anything else was needed or there if there was a problem (food order delivered by various employees). On our first dining night, we were seated at 8 pm and our order taken after a 20 min wait. At 9 pm we finally got the attention of our waitress who acknowledged by a nod that we hadn’t received our food order. It appeared about 15 minutes later. My grilled duck skewer was raw – skin side was white and not colored at all and the meat side was slightly browned, interior was bloody (this was not rare, but raw). We think that the grill had been turned off for the night at 9 pm and had only been turned on to quickly complete the order when it was discovered that it had been missed. The Salade Parisienne was delicious. We were so exhausted from the day that we just let it slide. The next evening there were placards on the table offering grilled Thai chicken. However, the waiter didn’t know anything about it and when he went to investigate he said it wasn’t available as the offer started ‘next week’ – nothing on the advert stated that and why they were on the tables was anyone’s guess. We both ordered the chef’s mixed grill special posted on the board at the entrance from the adjoining hotel. Again, the waiter knew nothing about it and went to look at ‘the board’ (3 different trips) - first to the receptionist desk board (different specials), next to the outside entrance (different specials) and finally to correct board, at which point he had to go and clarify it with someone. The actual meal was delicious – very tender steak. However, we never got our cheese board or our drinks (were taken off the bill by the receptionist). Again, no one ever returned to check on our table during the meal. As we had any early morning call for departure, we arranged for a 7 pm reservation in order to eat early on the final day. We were seated at 7 pm – second customers in the restaurant. Although our waiter saw us sitting and he was unoccupied, he never attended to take our order promptly. Rather, 3 other tables were seated in his station and he took their orders before ever approaching our table (30 minutes after initial seating). Rather than being efficient, he took the order (on hand held device), walked back to the far side of the room to bring a carafe of water, returned to bring carafe of wine, returned to bring 2 glasses, returned to bring a basket with one roll (we had to ask for a second one), returned and brought a side salad, and then disappeared for the remainder of the evening. This was standard operating procedure for each of the tables. Why this procedure isn’t streamlined so as to minimize all the individual journeys is mindboggling. The ‘bus boys’ could even complete these standardized tasks freeing up the waitstaff to check on customers. One of the customers had to wait over a half an hour before he came into view as he had forgotten to open the beer bottle! Food was good when we finally received it – reception (Aurelie) brought it...

Bonjour, nous avons pour habitude de nous arrêter ds ce restaurant relativement souvent car il se trouve sur notre itinéraire Breton et cela fait souvent la joie de nos petits enfants. Après avoir constater une très nette amélioration depuis la mise en place de la nouvelle équipe (et je vous en ai fait part) nous venons de vivre deux expériences moins sympathiques. On est tjs aussi bien reçu mais là nous avons eu deux incidents à 3 jours d'intervalles, concernant le service et la cuisine. Vendredi 12 Avril midi nous commandons avec mon épouse des steaks hachés saignants ..... et nous avons tous les deux des steaks bien cuits !!! je le signale et nos plats repartent en cuisine ....et nos steaks reviennent bleus!!! .... je veux bien que cela puisse énerver le cuisinier mais ce n'était pas la peine de nous ''Punir'' pour avoir réclamer. Lundi 15 Avril midi pile nous demandons d'êtres servis très rapidement car mon épouse à un rv à 15h58 en région parisienne. Le service est très lent et je suis obligé de de relancer plusieurs fois (nos voisins de tables ont le même constat) et nous sommes servis à 12h45 soit 45' d'attente !!!! (bien sûr on n'avait pas pris de steaks hachés mais de tte manière il n'y en avait pas !!). Nous avons mangé en 10' et nous sommes repartis sans prendre de desserts. C'est vraiment dommage car le personnel en salle est vraiment sympathique. ps: un couple à côté de nous est arrivé avec 4 enfants .... devant le manque de steaks hachés ils ont demandé un geste commercial qui leur a été refusé ... ils sont donc partis au Mac Do en...

En espérant passer une bonne soirée le 03 avril dernier, nous décidons de nous rendre chez courtepaille à Bretteville sur odon en soiree vers 20h. Nous sommes orientés vers une table au fond du restaurant et un jeune homme est venu prendre notre commande au bout de 45 minutes !!!! Je tiens à préciser qu'il faisait tout pour éviter de croiser nos regards afin que l'on ne l'interpelle pas . Il prend notre commande enfin : une salade de chèvre chaud et un burger avec un Steak bien cuit. Nous sommes servis au bout de 25 minutes .....pour avoir une salade de chèvre FROIDE et un burger avec un Steak non cuit et FROID. Nous demandons à ce jeune homme de constater. Il s'excuse et reprend mon assiette afin de demander en cuisine de refaire une assiette avec un burger cuit et chaud. Nous attendons à nouveau 20 minutes pour avoir à nouveau LA MEME ASSIETTE 😡. Nous le rappelons en lui faisant constater et il nous répond que c'est compliqué en cuisine ......non mais je rêve. Nous décidons de partir et il nous oriente vers la responsable qui se trouvait en caisse. Nous tentons de lui expliquer la situation. Elle n'en n'avait rien à faire !!!elle continuait à taper sur son écran de caisse sans avoir la correction de nous regarder. Un manque de respect le plus total avec une phrase finale : on s'excuse et espérons vous revoir.............hallucinant !!! Finalité de l'histoire 1h30 passée dans ce restaurant à attendre, ne rien manger sans que cela ne pose problème à personne.. LAMENTABLE !¡!!...