Harry's Pizza — Restaurant in Nice

Ordered through Uber eats. I have made an order on St Valentine’s Day for the full family (dinner), and never received it! The restaurant confirmed that they were never prepared it, because in their opinion, my address was far away. But in the application it was “preparing, you will get the order soon”. So I didn’t know I will never receive my order until I called to the restaurant more than 2 hours later (yes, I didn’t call before, because it was St Valentine and it’s ok to wait longer that day). I couldn’t cancel it, because it was active. I couldn’t order something else, because it was too late. So we finished starving, with no drinks and no food, family of 3 incl one baby 3 yo, who was waiting for his dinner before he goes to sleep. Uber and this restaurant ruined our day. You didn’t even sent me the notification, that the restaurant cancelled my order. And I think They didn’t cancel it! It was “en cours de preparation” with estimated time of the delivery. Thank you for the “great service”. And by the way, contact me as soon as possible, I want my money back, because it was withdrawn , because the status has been changed to “delivered” after 3,5 hours. Unacceptable . Oh yes, tips was Charged also....

First of all, nobody speaks English. So after waiting 2 hours for 5 pizzas, we tried calling, but the one who answered started speaking something in French and rudely hung up the phone. After that we asked a french man to help us, he translated it for us, but he to was rudely put down 3 times before he got a proper answer, wich said that we'd get our pizza in 20 minutes. In the end, we had to wait 3 hours and 10 minutes for only 5 pizza's, because after we were told we had to wait 20 minutes, we still had to wait more than an hour. No apoligies or nothing, just some rude people on the other end on the phone. Dissappointing.. pizzas were decent, chicken nuggets were soft and greassy, and i wouldnt recommend putting...

Its rare that I have to give a bad review however the attitude and the absolute terribly service from Harry's pizza in Nice is the worst. I will not recommend this specific place to anyone... The reason behind my review is that I ordered pizza from Harry's pizza late at night (through Just Eat) and did not receive my food. The only thing I got was a phone call one hour past when they should have delivered the food and one day later my money was taken. I even visited the restaurant afterwards and I only got a bad attitude and excuses that the order was cancelled... They could have fixed the situation by making my food there and everything would be okay again. They did not... they stole my money.. stay away...