Logis Le Relais du Chapeau Rouge - Hôtel 3 étoiles restaurant - Groupe Logis Hôtel — Restaurant in Parthenay

We booked our rooms and we're looking forward to our stay. We were told that the hotel was open all day. We arrived tired and hot mid-afternoon to find the hotel closed. There was a notice providing a telephone number should the hotel unusually be closed. We phoned this number but it just rang out. There was no alternative but to wait. At 5.30 a young woman arrived. I Introduced myself and she told me that I would need to wait for the owner to turn up and perhaps we would like to walk around the village. I explained that we had already been waiting for three hours, so she phoned the owner and asked her to come down. The owner arrived and, although she was perfectly civil, there was not a hint of an apology.||The next morning we came down for breakfast at the agreed time. There was no "good morning" and no table laid. We asked for plates and cutlery and it was as if we were something of a nuisance.||The room we were allocated was fine (though nothing special) and we didn't have dinner so can't comment on the quality of the food.||Overall, we were distinctly...

We booked our rooms and we're looking forward to our stay. We were told that the hotel was open all day. We arrived tired and hot mid-afternoon to find the hotel closed. There was a notice providing a telephone number should the hotel unusually be closed. We phoned this number but it just rang out. There was no alternative but to wait. At 5.30 a young woman arrived. I Introduced myself and she told me that I would need to wait for the owner to turn up and perhaps we would like to walk around the village. I explained that we had already been waiting for three hours, so she phoned the owner and asked her to come down. The owner arrived and, although she was perfectly civil, there was not a hint of an apology.||The next morning we came down for breakfast at the agreed time. There was no "good morning" and no table laid. We asked for plates and cutlery and it was as if we were something of a nuisance.||The room we were allocated was fine (though nothing special) and we didn't have dinner so can't comment on the quality of the food.||Overall, we were distinctly...

A bad start: the reservation for 12 made with the hostess in June and confirmed via email, complete with vegetarian options, had apparently not been passed on to the chef and we were not expected for the Cousins' reunion Sunday lunch. |After the explanation a table would be set and it was recommended we go for aperos at a bar/café down the road. Why the hostess did not suggest we do the same in the hôtel-restaurant's own bar (where we could have looked at menus, chosen and even ordered) is anyone's guess.|We returned to Chapeau Rouge and our table, now set. As they were not offered we helped ourselves to menus. After an hour the server came to take our orders. |The servers made it obvious they were busy taking care of earlier diners first.|The beef was lovely, the merlu was dull. Desserts and wine were fine. |I don't know if we...