Open BistrOt — Restaurant in Saint-Julien-en-Genevois

TL;DR: Come here if you want to be ripped off, eat unhygienic food, mistreated, and have regret of visiting.

Overpriced, flavorless vegetarian ‘aubergine’ curry that has more courgette than aubergine. We had to ask for salt twice since they gave us an empty one the first time around (how).

I ordered ‘Supreme Volaille’ that is super dry and comes with a bonus! One of the chef’s hair in it! Super disgusting 🤢

When I showed it to the server, they simply took my plate away not even saying anything - and we basically waited on the table for solid 20 minutes without any clarity of what happened to my food.

When we brought it up when we wanted to pay, both the servers were super rude throwing ‘Putain’ and she even told the other one ‘I don’t want to deal with her’ about my wife, in front of her. The team was super argumentative, instead of trying to resolve the situation, they kept throwing blame at others - the trainee, the cook, the ‘unforeseen circumstance’. They even blamed us the customer for the mistake THEY did, and I asked if I should ‘make sure that no hair is in my food’ before I eat it - to which the infamous rude short haired guy at the bar said ‘yes’. Instead of trying to diffuse from the situation they INSULTED us, in front of other customers.

Advice to the owner/manager: Retrain your team members who made a fool of the rest of the team. If you are one of to servers who served us, reconsider your career choice.

But if you designed this establishment to be an overpriced, inhospitable bistro with barely edible food, congratulations! You succeeded and did...

For everyone that’s thinking of visiting Open Bistrot,

We’re celebrating our 30 years anniversary this week and wanted to eat something after a very long day of traveling and standing in a long traffic jam. We arrived at the Open Bistrot restaurant little after 21:00 knowing that the restaurant would close at 22:00. Asking the person behind the bar if we cloud eat something because my wife and me had a long day behind us. The man behind the bar said that they are closed. A bit funny, because on that moment the restaurant was practical full of people eating. Half of them still with a full plate of food, clearly that they just started eating. “Please if it is possible to just get something very small and quick to eat, we won’t be long?” My wife and me were very hungry after our ordeal. “No” was the answer again, “go get a snack in your hotel”. and send us away without any form of empathy or compassion. Not a very hospitable restaurant in my book, we had to drive to Geneve to find a place to eat. Thanks for nothing...

Nice ambience. I loved what I had ordered and the staff were friendly. Small issues though... The tagliatelle my fiancé was having was too cooked. And whilst I was chewing my food, the waiter who brought me my iced latte actually stood there, waited for me to taste my coffee so I could tell him if it was to my taste. That although was sweet of him, made me uncomfortable and I felt obliged to quickly down my mouthful of food to taste the coffee. The entrée was misleading as it said 'Tempura courgette' but wasn't tempura at all. It was just battered and deep fried zucchini. Not that it tasted bad, just not what the menu said. Overall, the food was good for the majority of us and the service though a little insistent, was still good. I enjoy tasting something different each time we eat there. We will definitely go...