Coffee Lories — Restaurant in Berlin

The worst experience I've had in Berlin since I've lived here. This place had been recommended to me but it was a big mistake. My order was placed at 11:42 a.m., 2 HOURS passed, I got up at 13:30 to ask what happened, one of the girls just told me with a very bad attitude "I'll ask" and I don't know if she did since she didn't come back and ignored me, then the cashier who was also very rude I ask her for my order "what did you order?" I told her my order and my displeasure to which she replied "is that there are many orders", and I told her that she had told me that my order to be ready in 30 mins , and she replied the same with the answer "there are many orders" when the place was not full, then she continued with her bad attitude and asked me that I still wanted my food, I could not believe the cynicism of the lady, I felt very humiliated. Also the table we sat at was dirty, I gladly cleaned it because I understand the job and if I can help I do. I would love for them to see the cameras. We paid at 11:42 am and I stopped to ask at 13:38 pm (28/09/25) ! Terrible attitude of the staff, they did not apologize...

I used to be a regular customer, enjoying breakfast and working for hours at this coffee shop. The staff is friendly, and the coffee and eggdrop sandwiches were good, but recently, the sandwich size was halved while the price stayed high at 7.50 Euros, making it poor value.

Unfortunately, I had multiple negative encounters with the manager/owner. When I pointed out that my sandwich bread was burned, instead of an apology, he was visibly annoyed and dismissive. Additionally, weekend wait times are excessively long, with orders taking up to 1.5 hours as they prioritize online orders over in-store customers.

The manager lacks basic customer service skills and fails to understand the importance of treating customers with respect and appreciation. Despite the complaints and concerns raised, he consistently displays an angry and dismissive attitude, making me feel unwelcome. As a paying customer, feeling valued and respected is just as important as the quality of the food, if not more so. It’s disappointing that the manager seems more interested in increasing sales than ensuring a positive customer experience, and this lack of empathy and professionalism ultimately discourages loyal customers from returning. It’s essential for any business to realize that without satisfied customers, even the tastiest menu can’t sustain success. A little humility, understanding, and genuine care for customers’ needs and concerns would go a long way in improving the overall experience.

I will not go back there.

Deutsch:

Here is the translated version in German:

Ich war früher Stammkunde und habe das Frühstück genossen und stundenlang in diesem Café gearbeitet. Das Personal ist freundlich, und der Kaffee sowie die Eggdrop-Sandwiches waren gut, aber kürzlich wurde die Sandwichgröße halbiert, während der Preis bei 7,50 Euro hoch blieb, was es zu einem schlechten Preis-Leistungs-Verhältnis macht.

Leider hatte ich mehrere negative Begegnungen mit dem Manager/Besitzer. Als ich darauf hinwies, dass mein Sandwichbrot verbrannt war, reagierte er anstatt mit einer Entschuldigung sichtbar verärgert und abweisend. Zudem sind die Wartezeiten am Wochenende extrem lang, mit Bestellungen, die bis zu 1,5 Stunden dauern, da Online-Bestellungen gegenüber den Kunden im Café priorisiert werden.

Der Manager zeigt grundlegende Defizite im Kundenservice und versteht nicht, wie wichtig es ist, Kunden mit Respekt und Wertschätzung zu behandeln. Trotz der Beschwerden und Bedenken zeigt er immer wieder eine verärgerte und abweisende Haltung, was mich unwillkommen fühlen lässt. Als zahlender Kunde ist es ebenso wichtig, sich wertgeschätzt und respektiert zu fühlen, wie die Qualität des Essens – wenn nicht sogar mehr. Es ist enttäuschend, dass der Manager eher daran interessiert zu sein scheint, den Umsatz zu steigern, als ein positives Kundenerlebnis zu gewährleisten. Diese mangelnde Empathie und Professionalität entmutigt letztendlich treue Kunden, zurückzukehren. Es ist entscheidend, dass jedes Unternehmen erkennt, dass selbst das beste Menü ohne zufriedene Kunden keinen Erfolg sichern kann. Ein wenig Demut, Verständnis und echte Fürsorge für die Bedürfnisse und Anliegen der Kunden würden das Gesamterlebnis erheblich verbessern.

Ich werde nicht wieder...

Overall a nice coffee place, friendly service and good coffee. Cakes are really nice too and made of good ingredients as far as I can see and taste, but asking 5.20 for a slice is beyond any decency :) Location is a bit unpleasant, right on the intersection and with sidewalk parking everywhere (blame a city administration). Also, working hours are a bit odd, so many won't be able to come as often as they could otherwise. Card payments are possible only from 10 Euros.

Upd. The place is getting worse and worse. Barely possible to ever catch it being open. Working day, 8:29 (I checked the time on purpose), supposedly less than a minute before opening. Absolutely no life inside, no workers, no light, nothing, so the place wasn't about to be open. Other reviews already say how they get crazy 15 minutes before the end of their "working" day, and I see how they can't even open on time! Given the attitude, price level and the fact that they barely ever work at all (7.5 hours per day!, and not even 7 days per week) it's absolutely mind-blowing and...