Very disappointing with terribly slow service and cold food!

We found this place online and love the Rheingau so decided to come here when my mother visited.

We were here on on a Friday, very late lunch/ early dinner time so it was not very busy. First we found the menu confusing and limiting and had to ask what several things were and what was and was not included.

You go to the counter to order but they bring your food and drinks to you. At first it was OK, but despite having what seemed like a lot of staff standing around doing nothing our food took a long time to arrive.

Worse was when it did come it was almost cold! Good for my 3 year old but not the rest of us! It seems like the food was standing around a long time because they let both waiters/waitresses take their break at the same time and the bar/order staff did serve food and just stood around doing nothing!

The food itself was also very disappointing. Average tasting, nothing special which given the price you expect. My burger came with a massive amount of coleslaw served on the side. The coleslaw was really wet so that the juices actually run under and soak into the break of the burger, making it soggy and horrible.

While the location is great and the idea is good the service and food were terrible so we will not come back again. Which given how often we are in the area is a shame.