Gasthaus Waldheim — Restaurant in Freiburg im Breisgau

This place is not trustworthy!

So the lady who ran this place was verbally abusive and cancelled our booking so that we would not write a review on booking.com. This makes it very clear that this place is not trustworthy as they will cancel your booking if they think that you will give them a bad review. I think this is the only place I've ever stayed at that I have ever given a negative review, however the best word to describe this place is: awful.

We did not feel welcome here.

I booked Pension Waldheim with the expectation that it was a highly reviewed place.

We came late, about 21:30 and we informed Pension Waldheim via booking.com of this before arrival. I told the lady, that we are very tired and that we would like to sleep in, and therefore we will be checking out at 11:00 as it says in the description.

We had left Tubingen around 15:30 that day and we visited some famous castles in the region during the evening and we had not had the time to eat, however, we brought some food which you only need some boiled water for, to eat before we went to bed.

When we arrive in the evening we were tired and hungry. I have a shower and because there is no water cooker in the room I go downstairs to look for a water heater. I open the door to the kitchen and the lady is sitting there and I ask her if there is a water boiler here in the kitchen that I could use just for a late snack.

She asks me very rudely why I'm not in bed because I had told her that I was very tired. She says it's very late, that an entire hour has gone by, and really shames me for not having gone to bed already, as I was "supposed" to.

I respond by saying I had a shower and before we sleep we would just like to heat some water so we don't go to bed hungry.

The lady tells me that I should have read in the booking.com description that no water heater in the room and that I can't under any circumstances boil some water, she continues by saying that this is not a hostel. It gets more problematic because she continues, verbally abusing me.

I apologize because I am completely shocked. I went to bed hungry and I did not feel welcome here. Honestly, I felt very shamed and put down although I can't come past how just wanting to boil some water at 23:00 warranted that reaction, because it did not.

I understand that I am 25 and I might look as if I belong in a hostel to this lady. However, I am a paying guest and under no circumstances was the verbal abuse I received acceptable. This whole situation blew my mind. In the morning the lady had cancelled my booking. This confirms to me that she also knew that her behaviour was not okay and that she was afraid that we would give her a bad review on booking.com.

This is the reason I decided to take the time and write because this whole situation was not okay. As a guest, I have never been this badly treated, ever, by anyone. The fact that she removed our booking shows that the score this place has is not trustworthy as we have no idea if this has ever happened before. Cancelling potential bad reviews makes me question review systems which I generally use to make bookings.

I want people to know this place is not honest and this lady is not a good person.

Apart from that, the place did not live up to the standard I expected. We did not feel welcome here at all.

The wifi is sketchy. The showers aren't very good. The room was drafty and cold, the radiator did not work and there were not enough blankets. On top of that, we both went...

The lady who ran this place was the most unwelcoming person and dishonest person I've ever met and I'm writing this review so that others avoid the mistake of booking this place as we did. ||||I booked Pension Waldheim with the expectation that it was a highly reviewed place. ||We came late, about 21:30 and we informed Pension Waldheim via booking.com of this before arrival. I told the lady, that we are very tired and that we would like to sleep in, and therefore we will be checking out at 11:00 as it says in the description. ||||We had left Tubingen around 15:30 that day and we visited some famous castles in the region during the evening and we had not had the time to eat, however, we brought some food which you only need some boiled water for, to eat before we went to bed. ||||When we arrive in the evening we were tired, hungry and sweaty. So I have a shower and because there is no water cooker in the room I go downstairs to look for a water heater. I open the door to the kitchen and the lady is sitting there and I ask her if there is a water boiler here in the kitchen that I could use just for a late snack. ||||She asks me very rudely why I'm not in bed because I had told her that I was very tired. She says it's very late, that an entire hour has gone by, and really shames me for not having gone to bed already (I don't want to go into it word by word but I have never been so verbally abused and shamed for something so ridiculous). I respond by saying I had a shower and before we sleep we would just like to heat some water so we don't go to bed hungry. ||||The lady tells me that I should have read in the booking.com description that no water heater in the room and that I can't under any circumstances boil some water, she continues by saying that this is not a hostel. I apologize completely shocked. I went to bed hungry and I did not feel welcome here. I understand that I am 25 and I might look as if I belong in a hostel to this lady. However, I am a paying guest and under no circumstances was the verbal abuse I received acceptable. This whole situation blew my mind. In the morning the lady had cancelled my booking. This confirms to me that she also knew that her behaviour was not okay, as my guess is that she did this to make sure that I would not write a review. This is the reason I decided to take the time and write because this wasn't okay and as a guest, I have never been this badly treated, ever, by anyone. ||||I want people to know this place is not honest and this lady is not a good person. ||||Apart from that, the place did not live up to the standard I expected. We did not feel welcome here at all. ||||The wifi is sketchy. ||The showers aren't very good. ||The room was drafty and cold, the radiator did not work and there were not enough blankets. ||On top of that, we both went...

We were lucky to stay at Waldheim during our stay in Freiburg! ||Arriving from Florence, we were astonished with the serenity and calmness of this absolutely beautiful city. Waldheim is easily accessible, tram is literally just outside the building. ||Owners are both very kind and pleasant people, happy to chat. The rooms are clean and quiet, yet charming. ||A little brook runs right outside the room, granting a calm soundtrack for your stay. ||Breakfast is delicious and coffee is plenty. Bathrooms are dormitory, but very clean and they have several.||Outside surroundings are dashing. Wide spread meadows and big hills with a rich variety of flora. ||Go visit the St. Lioba monastery, a ten-minute walk away, it has a lovely garden and view.||We had a lovely time at charming Waldheim, in fact we ended up spending yet another night there, and we would strongly recommend it to anyone who's going...