Pizzeria - Da Paolo — Restaurant in Garmisch-Partenkirchen

Thank you for your response, but we were deeply disappointed not only with our experience at your establishment, but now also with the way you’ve chosen to address our concerns.

First and foremost, regardless of whether your restaurant positions itself as a fine dining experience or not, when a family books a table for seven, including children, it is your responsibility as a host to create an environment that welcomes all guests — not just those drinking expensive wine. If your restaurant does not accommodate families, that should be clearly stated when reservations are made.

To address your remarks directly: yes, our children were briefly unsettled. However, we were attentive, and your exaggerated depiction of “20 minutes of screaming” is both inaccurate and unprofessional. Children sometimes make noise — this is a fact of life, not a violation of decorum.

What’s most disappointing is the dismissive and condescending tone of your reply. Rather than engaging constructively, you chose to belittle our family and elevate the comfort of others over common courtesy to all your guests. You mention that a gentleman was tasting a 98-euro wine — but good service should not depend on the price of someone’s drink.

We came to your restaurant expecting a welcoming experience. Instead, we were made to feel unwelcome, judged, and ultimately left with a sense that families with children are not truly valued by your...

As fellow diners who were present that same evening, we wanted to share our perspective.

We understand that dining with children can be challenging, but it’s important to acknowledge that the noise that evening went well beyond typical childlike behavior. The children weren’t just being a bit loud — they were repeatedly screaming, and it significantly disrupted the atmosphere for everyone in the restaurant, not just those drinking “expensive wine.”

From what we observed, the staff handled the situation with patience and professionalism. Their responses didn’t seem to favor certain guests, but rather aimed to ensure that all diners — families, couples, and groups alike — could enjoy their evening.

We personally found the food and service excellent, but the high noise level made the experience far less enjoyable. To be clear, it wasn’t the staff who complained — it was other customers like us, who were simply hoping for a peaceful meal.

It’s not about excluding families; it’s about mutual respect for shared spaces. A restaurant — even one that’s not strictly fine dining — still relies on a certain level of courtesy from everyone so that all guests can have a...

Our visit to Pizzeria Da Paolo was an absolute disaster. This place is blatantly unwelcoming to families with children. As soon as we arrived with our kids, the staff made it clear they weren’t wanted, citing that other guests didn’t want any “noise.” We were shocked when they suggested our children eat in the car instead of inside the restaurant! It was humiliating and completely unacceptable. We decided to leave immediately due to this hostile treatment, but the owner had the nerve to demand we pay the full price for food we even didn’t want anymore. When we explained we were leaving because of their discriminatory attitude, they doubled down, insisting on payment for nothing. It felt like a total scam. The kids had to wait in the car for 30 minutes!! This pizzeria has zero respect for families. Save yourself the hassle and go somewhere that doesn’t treat kids like a nuisance. We will...