Zollenspieker Fährhaus Hamburg — Restaurant in Hamburg

The reception did not answer the requests and was not able to do a reservation in the own restaurant. They even send me for lunch to an external place while the bar („ they have only cake“) has a reasonable offer. The quiet room I asked was in an external building on top of an event location ( they were delivering the decoration when I came). There was no access by car ( emergency access) to the entrance of this building. ||I unloaded the car ( the available parking was out of sight) on the hotel trolley they gave me, but the room was far away and not even possible to reach with the trolley. ||Nobody was willing to show me the room or help with the luggage - obviously even to far away from the parking possibilities and to many stairs. After visiting the room and the surrounding I decided to leave instead of having a noisy night with unfriendly people. I paid the room.||The positive points are only for the...

The reception did not answer the requests and was not able to do a reservation in the own restaurant. They even send me for lunch to an external place while the bar („ they have only cake“) has a reasonable offer. The quiet room I asked was in an external building on top of an event location ( they were delivering the decoration when I came). There was no access by car ( emergency access) to the entrance of this building. ||I unloaded the car ( the available parking was out of sight) on the hotel trolley they gave me, but the room was far away and not even possible to reach with the trolley. ||Nobody was willing to show me the room or help with the luggage - obviously even to far away from the parking possibilities and to many stairs. After visiting the room and the surrounding I decided to leave instead of having a noisy night with unfriendly people. I paid the room.||The positive points are only for the...

We booked to stay for 2 nights 4 months ahead. We found out when we arrived that our room was above a wedding reception which we had not been told about in the first place. We requested a change but the hotel was full. This happened during a heatwave. We would have liked to open the windows at night to get some fresh air but this was not possible due to the level of noise. We did report it. When checking out, the manager made a gesture and did not charge us for one breakfast. Apart from that noisy night the hotel is peaceful and nicely situated by the river, breakfast is nice, there is a nice terrace looking onto the small marin/river to chill and have a drink. There are two buildings. The one where we stayed had no lift, which made taking our luggage upstair quite tricky. If you have mobility issues, do check with reception...