Himalaya Im Kassel-Atrium — Restaurant in Kassel

I thought I would not waste my time by writing a review but finally changed my mind. As an Indian at least I can alert people not to be fooled/looted by a Premium Indian restaurant where the food quality is below average.

We went to this restaurant on 6th Aug 2022 and we were 7 adults and 2 kids (4+ and 5+ years old). We ordered the food at 3:30 PM and after 1 hour and 15 mins, they started serving the food. We ordered for 3 Thali mit Fleisch, 2 Hyderabadi Biryani, 2 Chicken Biryani, 3 Bottles of water, 1 Mango Lassi and 3 Beers.

We mentioned them to give us chicken tikka masala in Thali. We have received 3 thalis all with butter chicken. It was already too late and we cooperated with the staff as they said that was their mistake. So we did not return the food.

I was highly surprised when I got a bill of 406 Euros. They send us a bill for 9 Thalis instead of 3 Thalis and 4 bottles of water instead of 3 bottles.

I overlooked the charge for 1 extra water bottle as I was thinking how 3 thalis can become 9 thalis without any mistake. I had requested them to check the bill again and the staff came and said that thalis were counted per person, so that was billed for 9 people. Again we did not agree in this point as we have ordered 3 thalis for 3 people and 4 biryanis for other 4 persons and I asked the staff that we want to meet her chief as we need to be clear about why we have to pay for 9 thalis when we ordered for 3. We can share the food among ourselves as per Indian tradition and that was not their business to see how we are sharing our foods. Then the staff came again and said sir we have given a 15% discount on the total bill and now you can pay 347.74 Euros. It was already 17:51 PM when we got the bill and we were shifting our house so we had lots of pending work. All of my friends came from another city and they had to return home after finishing work. It was really awkward to argue with the staff about the bill in front of friends when I was giving the treat. So I paid the bill. After receiving the bill the staff replied this is a premium Indian restaurant so the price is high. I felt insulted again in front of my friends and family in a Premium Indian restaurant run by a Nepali owner and Srilankan staff. How your staff can comment on a customer without knowing their background? Do I need to be in 3 piece suit when ordering food or show attitude to your staff? I never complained about the price as I also agree that the price is really higher but my only concern was they charged for 30.50x6 = 183 + 6.90 = 189.90 Euros extra.

My recommendation for the customers, please be clear about the payment before ordering anything in this so called Premium Indian restaurant. To the management of the Premium restaurant, please do not take advantage of the situation and cheat your customers. Bill is attached for your reference.

P.S. No response after one month of posting this review means that the management is aware of the false billing and poor customer support.

I can see when someone is giving one star then they want to know what was the problem. But in this case they are completely silent..

Edit: they try to delete all the bad reviews to make their business clean. My review was reported by them to google and i noticed that my review was not showing. I appealed to google again to post that. They should listen to customers to improve the services, instead of that they are reporting all bad reviews and removing these from review section and displaying all 4 and 5 star reviews only to attract customers. What a shame!! They had no courage to contact me but they tried to hide the...

We went to this restaurant on 6th Aug 2022 and we were 7 adults and 2 kids (4+ and 5+ years old). We ordered the food at 3:30 PM and after 1 hour and 15 mins, the staff started serving the food. We ordered for 3 Thali mit Fleisch, 2 Hyderabadi Biryani, 2 Chicken Biryani, 3 Bottles of water, 1 Mango Lassi and 3 Beers. We specially mentioned to give us chicken tikka masala in Thali. We have received 3 thalis all with butter chicken. It was already too late and we cooperated with the staff as she said that was their mistake. So we did not return the food. We were highly surprised when we got a bill of 406 Euros. You send us a bill for 9 Thalis instead of 3 Thalis and 4 bottles of water instead of 3 bottles. We overlooked the charge for 1 extra water bottle as we were thinking how 3 thalis can become 9 thalis without a typo. We requested her to check the bill again and the staff came and said that thalis were counted per person, so that was billed for 9 people. Again we did not agree in this point as we have ordered 3 thalis for 3 people and 4 biryanis for other 4 persons and we asked the staff that we want to meet her chief as we need to be clear about why we have to pay for 9 thalis when we ordered for 3. We shared the food among ourselves as per Indian tradition and that was not her business to see what we are doing with our foods. Then the staff came again after sometime and said you had given a 15% discount on the total bill and now we can pay 347.74 Euros. It was already 17:51 PM when we got the bill and we were shifting our house so we had lots of pending work. All of our friends came from another city and they had to return home after finishing work. It was really awkward to argue with the staff about the bill in front of friends when we were giving the treat. So he paid the bill. After receiving the bill the staff replied this is a premium Indian restaurant so the price is high. We felt insulted again in front of my friends and family in a Premium Indian restaurant. How your staff can comment on a customer without knowing his/her background? Do we need to be dressed properly when ordering food or show attitude to your staff? We never complained about the price as we also agree that the price is really higher but my only concern was you charged for 30.50x6 = 183 + 6.90 = 189.90 Euros extra.

My husband already complaint on review but nobody responded to him. Bill is attached for...

Would have given 0 if had an option firstly the food we were ordering were not clearly explained by the waiter which made us bit spectical of orders secondly the owners behaviour after waiting for more than half hour the owner came up to us stating that we dint get the food yet on the pretext we mentioned it's been more than half hour as an owner of the restaurant he knows it would take time and he deliberately mentioned it will take time as it is grill then what was the use to asking and lecturing and to get the money he even dint denied of getting more bread would be more and in a min.he got the bread and we saw the quantity of the food was less and before the bread coming to the table mentioned we don't need it and he purposely took it and got to the table mentioning you eat or not the money is going to be deducted which dint matter for us but the behaviour of the owner is what made us leave the restaurant without even tasting the food we paid for the food which we dint even touched. Had to leave the restaurant without even having the food served. WE ONLY HAD BEER AND A COCKTAIL. While leaving he was being nice of not adding the bill for the bread in a way as we left without having it. The owner needs to learn etiquette and how to talk to non German customers and not act like he is giving the food for free. Additionally he was so arrogant and so nieve of speaking rudly. I would suggest never enter even this restaurant. Lastly the honest reviews are...